Problems with new Sealy Memory Foam Mattress and moisture condensation underneath
| I am at a loss. Our brand new mattress that we have had since April 22 is exhibiting a damp, moisture problem on the underside of the memory foam mattress and the top of support. Not only that but there are two small rust-like or maybe mildew like stains on both the underside of the mattress and the top of the support. I called Sealy and they could not help me saying they had never heard of this problem. I called the place of purchase and he said he had never heard of this problem either and that we should try airing the mattress out near a window (we are in an apartment). I have no idea why there is moisture condensation under the mattress if the first place. What good will it do to air it out, if it happens again? Has anyone had this problem, or know of what to do? Thank you for your time. |
Re: Problems with new Sealy Memory Foam Mattress and moisture condensation underneath
| We are on our 2nd Sealy mattress in less than 6 months. The first one had moisture that tured to mold. The mattress store replaced it, and now we just found out today that this one is wet, which we know will turn into mold like the first one. There is no way we can keep this with the mold health concern. I'm about to call them yet again, but I have a feeling this is not going to go good for me. We live in a town house, and we do not have a moisture problem, but for some reason we having moisture problems with the foam mattress. I can only hope that it's a big enough problem that Sealy has a recall. Something isn't right. |
Re: Problems with new Sealy Memory Foam Mattress and moisture condensation underneath
| The mattress store is going to replace the 2nd mattress with a latex mattress at cost. They totally came through for us! Good luck folks... |
Re: Problems with new Sealy Memory Foam Mattress and moisture condensation underneath
| Sealy is replacing our mattress and box springs. I called the 1-800 number and they asked me to send a picture in an email. They responded within the hour. They said they have never heard of these problems. I thought that was kind of funny that they have never heard of the mold problem, but offered to replace it within an hour. I suggest contacting Sealy directly. |
Re: Problems with new Sealy Memory Foam Mattress and moisture condensation underneath
| In October of 2011, we bought a new Sealy mattress and boxsping. Today, we lifted up the mattress and discovered the bottom of the mattress was wet and had a large patch of mold growing in the middle of the bottom of our mattress. There was also mold and wetness on the top of the boxspring as well. We went to the place we purchased the bed, Bryant Furniture (Herrin, Illinois). The manager told us he had never heard of this problem and advised his store and Sealy do not warranty any mattresses which are stained. We have not spilled any liquids on the mattress and the top of the mattress is completely dry. One would expect a mattress and boxspring which cost us about $1,000 would not have such issues. |
Re: Problems with new Sealy Memory Foam Mattress and moisture condensation underneath
| If you haven't spilled anything on the mattress and the mattress is in pristine condition other than the factory defect, take pictures and raise H*#@ with Sealy. They will cave and take care of the issue. Trust me. I have seen this type of thing happen before and the retailer isn't going to bat for you because they don't want to eat the delivery costs. Stand your ground, be firm, and Sealy will replace it I assure you. |
Re: Problems with new Sealy Memory Foam Mattress and moisture condensation underneath
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Cyndihall wrote: Hi, My husband & I purchased a new MemoryWorks foam matress made by Sealy in January 2011 at Macy's, we just dicovered mold growing all over the underside of the matress & all over on the top part of the box spring. I also found mold growing all over the bedskirt where it touched the bed & boxspring. I originally discovered the mold when I was moving the bed, because first off our new boxspring broke in half. We contacted Macy's where we purchased the bed & boxspring & they are giving us a full refund, also, a small credit for new bedding. I am still waiting for the delivery company to come remove the moldy bed which is now in our garage. I just discovered from Macy's who we purchased the bed from, that the bed is manufactured in China & there was a bad batch of matresses. You should be reimbursed for your bed, I would take it up again with Sealy or the company you're dealing with, they are fully aware of this matter.
Has anyone heard of a class action lawsuit going on with this? There should be if not. Everyone who purchased the MemoryWorks matress by Sealy need to know they are sleeping on a moldy bed!! There are so many health problems that stem from mold exposure. Now I feel like we need to clean our bedroom fully, shampoo & disinfect the whole room, maybe get new carpet & throw away all our bedding. It's going to cost us more than the bed itself. We bought the bed on sale, now to get a new bed will cost us more than we originally paid. I'm so frustrated. We are not giving up in this, & I hope you don't either. |
Re: Problems with new Sealy Memory Foam Mattress and moisture condensation underneath
| We woke up to the same problem this morning. Macy's quickly agreed to replace our mattress. We have to wait till march for our replacement, annoyed that we have no other choice but to sleep on a moldy mattress. Should we shop around for a new different mattress or try again with the same type? |
Re: Problems with new Sealy Memory Foam Mattress and moisture condensation underneath
| This is a huge problem. We had the same thing happen to us with a mattress from Living Spaces. The bed was sagging and we took off the cover when we turned. The WHOLE mattress is COVERED in black mold. My husband has had a cough for a while and this mold is suspect. I called the company and they offered to pick up and give us a refund. So what about sleeping on mold for over a year? They tried to tell us it was our fault. I wish all of us would band together and start a class action lawsuit for allowing this harmful product to be sold. |
Re: Problems with new Sealy Memory Foam Mattress and moisture condensation underneath
| Yes it is a very big problem, which is why we stopped carrying the sealy foam over a year ago. I can tell you for sure it isnt your fault. There are to many people that have had the same issue. |
Re: Problems with new Sealy Memory Foam Mattress and moisture condensation underneath
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petes67bird wrote: Normally this occurs from sleeping hot and sweating. When you sweat on a memory foam mattress, it gets absorbed and sinks to the bottom. Oftentimes there isnt enough of circulation allow it to dry and it gets moldy, this is well known about memory foam mattresses. What should of happened when you purchased the mattress was that a salesman should of tried to persuade you to purchase a mattress protector, such as Protect A Bed which is a waterproof yet breathable mattress guard. Now that this has occurred to you, 99.9% of mattress companies will deny ALL of your warranty claims due to soiling and not properly protecting your investment. When you buy a new mattress, the 80 bucks for the protector is a must if you ever plan on wanting to have a warranty. Sorry I couldnt give you better news. |