Which One - Costco Latex or Sam's Club Latex?
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If you were deciding between the two, which one would you pick? I know Costco's return policy but did not know what Sam's Club's policy was so I asked one of the customer service clerks at my local store. She said that, as long as you have your receipt, you can return the mattress to the local Sam's Club anytime during the mattress warranty period. The mattress warranty period for the Sam's Club latex is 20 years and this did not sound right to me so I called the company that makes the mattress, Specialty Sleep Services (1-866-879-1994), and asked about their return policy. I was told that I should keep the mattress for at least 30 days to get used to it. I then asked how long I could keep the mattress before returning it and was told that there was nothing specified in the policy regarding how long I could keep it before deciding to return it to my local Sam's Club. Does that mean I have up to 20 years to return it with a receipt? That would be awesome! Sam's Club Latex: http://www.samsclub.com/shopping/navigate.do?dest=5&item=457122&pCatg=6804
Costco Latex: http://www.costco.com/Browse/Productgroup.aspx?Prodid=11496053&whse=BC&Ne=4000000&eCat=BC|93|1924&N=4041042&Mo=0&No=0&Nr=P_CatalogName:BC&cat=87650&Ns=P_Price|1||P_SignDesc1&lang=en-US&topnav= This message was modified Apr 18, 2010 by sidesleepin
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Re: Which One - Costco Latex or Sam's Club Latex?
| Called Sam's Club today to check on return policy for mattresses sold on their website. I was told that mattresses can be returned for full refund with a receipt during the warranty period listed for each particular mattress. Just to clarify this, I asked: "If a mattress is listed as having a 20 year warranty from the company and I decided to return it after 15 years of use, would I receive a full refund?" After the clerk checked with her manager, she told me that this was correct. Wow! Now I'm sure there would be an issue with a full refund once the warranty of the mattress reaches the prorated stages but still......! The clerk also told me that they just had a man return a mattress after owning it for 7 years and said that he was given a full refund since the mattress was still under warranty. |