Mattress Forum

I would recommend serta should change their base foam with more innovative design something like temperpedic whi provides some support after we use all the gel foam other wise wherever we put more weight the gel will be suppressed and feels solid.

For Now, because of this bad experience, I thought not upgrading to Revolution instead bought temperpedic. I had it for 15 days which made me lost my sleep, i was so tired that kept seeing mirages due to lack of sleep and restlessnes.I still have to bear the bed for another 15 days so I bought a matress topper from samsclub which is helping a little regarding the hardness.

I bought it in Roomstogo, they charged me shipping and restocking total 149$, so beaware if you want to try any bed, Mattress Firm has very good policy of return in case if you don't like no restocking only shipping.

This is absolutely correct. I would like to add that any salesman that tries to tell you they have a cool memory foam mattress does not understand the principal functionality of memory foam.

Memory foam is designed to soften and conform to your body based on weight and temprature. Memory foam needs to use your body heat to soften up and conform to you. If it is not allowed to heat up then it will not function as designed and you might as well buy a non memory foam mattress.

Memory foam is also an open cell structure, which allows the foam to breathe much better than standard poly foam mattresses. Filling memory with gels or other non breatheable materials will reduce how well the mattress breathes. If the foam can not breathe is will hold more mositure causing the mattress to break down and wear out sooner.

Another selling point is 20 year warranty. It is actually a 10 year non prorated warranty (Same as most innerspring mattress) and 10 years prorated. So if a manufacturing defect appears in 15 years it will cost you 50% of the value of the mattress to have it repaired or replaced under warranty. Warranty's have nothing to do with the life of the product and do not cover normal wear and tear.

I bought an Insight and it was delivered today.  It was brick-hard when it came in but it is cold outside and with the bed traveling in a cold truck all day, the mattress reflected that.  As it has warmed to the inside temps, it has begun to soften somewhat. 

One thing I found really interesting having read several posts addressing the "smell" issue:  there was practically no scent to this bed.  What little odor there was wasn't unpleasant and both my dogs have been in an out of the room with me and haven't really been bothered one way or the other by the new arrival. 

The Warranty brochure that came with the bed didn't say anything about pros or cons of an electric blanket and since I like my electric I called Customer Service to ask about it.  The answer was rather complex but boiled down to this:  the heat from the blanket will soften the memory foam the same as your body's shape will soften it.  If you are happy with that, fine, use the blanket.  If you don't want the softened feel, don't use it.  My decision is to not use it and see how it goes.  If I am cold on the Insight, I will try the blanket. 

After I have slept on the bed for a week or so I will report my impressions be they good or bad.  I will try to be honest and state truthfully now that I have no vested interests that will sway my opinion one way or the other.  I felt that most of the posts before mine were honest with the simple intent of wishing to be helpful.  I assure anyone reading this that my intentions are that and nothing else and I hope my subsequent posts reflect that.

See you in a week.

I called Macy's customer service on 1/15/12 and informed them of the firmness of my mattress and the discomfort I was experiencing. The CSR encouraged me to keep the mattress for at least one month if I could tolerate the pain. She mentioned I had 120 days to return the bed so keeping it longer would be even better in order to give the mattress extra time to "break in". The next two days I thought I was going to go crazy. I was sleeping everywhere (couch, chairs, other people's beds!) except my bed as it was just too uncomfortable. I started walking on my bed two to three times a day and all of a sudden the mattress became comfortable. I'm rather petite, 5'7" and 120# and walking all over it, edge to edge seemed to make a huge difference. I don't know if that is a good or bad thing to do; all I knew though was that I had to do something to be able to sleep on this new mattress.

I've had the Insight now for 12 days and I will continue to keep it and let it break in. It is becoming more comfortable with time and I'm really loving this bed now. Especially with the IComfort pillows which are terrific for upper back and neck support. Regarding any smell, I have not had a problem at all. I did notice a slight smell to the pillows but not the mattress. I'm almost certain I will keep this mattress and not return it. But I have a few more months to make that decision so will keep you posted on my progress. I hope this has been helpful for IComfort shoppers out there.

I have noticed some unevenness in the mattress--some places are more firm than others but I suspect this a matter of it not being fully broken in.  Still, this is nothing to change my thinking that this was a good choice for me. 

At this point I am a satisfied sleeper and customer.  If anything changes that would effect this assessment I will return and post any update.  For now, though, I thank everyone who posted before me and helped me with this decision. 

Ugh..these beds are becoming our biggest nightmare. I am sure we will be discontinuing these things soon. IT seems like that 6 to 7mth mark is the majic number for compaints and issues with the IComfort. I really hope everything goes well with yours, but over the last 2 months they have become our leader of returns and complaints.

This will be my final post here until, or if, I should note a change.  I will then return and update my situation.  Until then, happy sleeping.

Memory foam is also an open cell structure, which allows the foam to breathe much better than standard poly foam mattresses. Filling memory with gels or other non breatheable materials will reduce how well the mattress breathes. If the foam can not breathe is will hold more mositure causing the mattress to break down and wear out sooner. 

That is an outright lie.  The gel actually helps the the memory foam breathe better which is why it's cooler than regular memory foam.  It is infused into the memory foam, not coated as a barrier and helps retain the open cell structure which dissapates and diffuses the heat and odors.

Another selling point is 20 year warranty. It is actually a 10 year non prorated warranty (Same as most innerspring mattress) and 10 years prorated. So if a manufacturing defect appears in 15 years it will cost you 50% of the value of the mattress to have it repaired or replaced under warranty.

Another lie.  The warranty on the icomfort is 25 years, of which it is full for the first 15 and prorated for the last 10. 

Warranty's have nothing to do with the life of the product and do not cover normal wear and tear.

I am sensing a pattern here.  Warranty's on any product differ as much as one person's finger prints to another.  The fact is during the first 15 years of this warranty if your bed sags more than 3/4 of 1 inch they replace it at no cost.