Mattress Forum

The store told me that the fee is applied due to a California health law that gaurantees that an even slightly used mattress won't get re-stocked for sale. I guess this money helps offset the store having to eat the entire cost of an exchange for a bed that can't be resold. I don't know if I'm being sold a line of BS, but I think it's out-of-control - it should be on the store to guarantee quality/comfort at least for the initial trial period.  If there's anyone on this post from Cali that has found a retailer that doesn't assess this huge 20% handling charge for a "comfort exchange" please let me know the name of the store!  Thanks much. 

Thanks. All the other stores I call do it as well. What's the name of the store in Chi-town where you bought your iComfort?

That said, I posted up on Priuschat.com about foam mattresses and several long time posters had very good things to say about their Tempur Pedic mattresses.  Good luck!

We got the Genius.  It was delivered on 5/31/2011 and I have slept better than I ever have in the last 20 years.  I get up feeling rested and in very little pain.  The hubby is still suffering from sticker shock, but he is sleeping better too.

There is very little, if any motion, transfer and I have NOT noticed anywhere on the bed any indentations, which honestly I was afraid of.

Our mattress comes with the 120 day comfort "guarantee" and we will take advantage of it, if it is needed, but thus far I don't think that will be an issue.

My biggest concern when we bought this mattress was more with the retailer that the product.  I say this because the retailer has gotten some pretty rotten reviews, when we were shopping for our new mattress we couldn't find ANYTHING about it and I didn't find this Forum until after we got the matress delivered.

One of my pals, 5 years ago, bought a Sleep Number bed and has one problem after another with it AND they have not honored their guarantee without her making a fuss.   

Good luck with your new bed.

This is probably too late but we bought one over Memorial Day and it was delivered yesterday.  As you can probably tell from my name we live in very warm FLA and after 8 years of a Serta pillow top that was nice but very warm it was time to try something different.  Neither my wife or I are large people (combined we weigh under 300 lbs) but the Serta plush we had was just a bit too soft for us, so we were looking for something more firm.   We looked for months but I thought the TempurPedics were just too much $$, so narrowed it down to the Serta icomfort and a S&F H class bed.  After going twice over the memorial day weekend we ended up choosing the Serta because my wife liked it and I was okay with either.  We didn't go for the version with the head and foot adjustment but my invoice says it is an Insight which is not the top of the line but we liked it and it was in the price range we were after.

After ordering it, I stumbled onto this site and actually had some trepidation after reading all the posts.  But we got the bed yesterday and the initial reviews after one night sleep and a 2hr post run nap are very positive.  It has a much lower profile than our former bed which is actually what we wanted but we weren't quite prepared for being 6 inches lower.  We got used to that quickly as well.  I slept very well both times, and it wasn't any adjustment at all going from a plush to the firmer bed.  Obviously we need to see how this lasts over time, but any of the initial concerns have gone away.   I read some posts about the bed smelling, which isn't the case at all for us.  Again, we're not heavy people but I will pay attention to see if indentations occur down the road but otherwise so far so good.   I do get warm very easily, especially on days when I run long but I did that today and even took a nap with more clothing than I'd normally wear and still felt very cool.  We'll see if that lasts because the next 4 months down here are very very hot so it will be a good test.   I would often wake up sweating with my old bed and have to get up for water and towel off and it would be nice if that didn't happen here.

I've enjoyed the bantering back and forth over the technical aspects but I've learned that with bedding it is all very individual and I place very little trust in claims made in TV or print ads.  I have no expectation about a bed lasting 10-20 years although that would be nice. 

good luck.  If things change to the negative I'll be sure to post back.  Sears gives a 120 day exchange period so we do have that amount of time but hopefully we'll have no need to take them up on that.

Glad to help too! I have now slept on this darn thing for 35 days. (ugh!) I was required to sleep on it for 30 but they aren't able to pick it up until Tuesday. In that time, it did not soften AT ALL.  I believe for $2000 I should absolutely LOVE the mattress or it's not worth it. For that amount of money I should feel like I'm sleeping on a cloud. Furthermore, the mattress should feel exactly the one in the showroom. It's not even remotely as comfortable as that one. Believe me, after this ordeal, I even tried to convince them to sell me that exact mattress in the showroom. (It was a no go). I went to a couple different stores and actually tried out every single mattress. I feel like I fell for the ol' bait and switch. I will say that it does sleep fairly cool but it also hasn't been all that hot where I live. This is such a new product so it's a shame that there aren't many other review boards out there. I know I'm not the only to experience this problem. I am really disappointed that this mattress is so awful. I was truly excited when it was delivered but it's been such a hassle. I tell you, I'll be so relieved to be done with it. Tuesday can't come soon enough. :o)