Mattress Forum

I can't speak for anyone else, but I'm really not that demanding at all. All I expected was a comfortable product that would hold up longer than 5 weeks, after I paid nearly $1200 for  it. It did not, and all the cozy friendliness of the salesman changed drastically when I went to return it. They tried to talk me out of exchanging it, and insisted I didn't know what I knew and saw with my own eyes, namely that this very expensive bed was sagging in the middle.

I also resented the scripted replies, which all the salesmen were obviously ordered to spout, "Oh we all have that bed and we love it".  Nods all around. I sent my sister-in-law in to look at another type of bed, and surprise! Suddenly all the SAME sales people owned THAT brand and loved it. Did they all change beds overnight?  I know people have to sell things, and may fudge or fluff a bit (or a lot) but boldfaced lying and deception is another matter. It's insulting to be perceived as an idiot.

I really doubt anyone would buy any other type of $1200 item (big screen TV, etc) then just swallow it when the item stops working after 5 weeks. I doubt anyone would tolerate having a repairman sent who tells you, "Well, the TV only stops working a few times a day, so the problem is not severe enough for us  to honour our warranty and we won't give you a refund either. Tough luck, right?".

I don't mind paying whatever price for a quality item, after all, you get what you pay for. It's NOT getting what I paid for that irked me. And yes, I did expect free delivery of such a pricey item that was 15 minutes from my home. The exchange bed cost me $50 delivery, so I got nothing free.

I think lots of people are looking forward to seeing your feedback over the coming weeks.

Thank you.  I'll do my best.  And I can assure you I'm just a regular guy.  No employment with any mattress business.  Nor anyone in our family.

btw, did you see thread how I measured 5.75" of memory foam within iComfort Revolution? 

I have photos of the Sears / iComfort ad board that clearly states  2.75" gel , 2" Kool memory foam, that's 4.75"

Maybe nobody cares, cause feel matters, but it struck me funny.

Yeah I did notice that, not sure why that is....is there supposed to be any latex in the Revolution? What is the next model above it supposed to be and total height?  

If you think about it the GrandBed from Tempur has like 7.2" total memory foam....so maybe it isn't the quantity that is the issue...I have yet to see a density rating on the icomforts though...if we really think about it, the total depth of memory foam doesn't really tell us how much material there is, its the total mass of the material that effects the price the most, and the density effects the performance of the material the most as the density determines how easily you sink into the mattress based on body weight vs body heat. 

No latex in Revolution. Prodigy gets the latex, probly 1".  All four must have 6" regular PU cores + 2.75, 4.75, 5.75, 6.75 other layers , Insight to Prodigy.

The feel of the Revolution was very consistent over four weeks. 
 

the freakin' law tag is not even sewn into the cover of the mattress ... it is stuck like a Post-It onto a tag that is sewn into the cover of the mattress. IOW, anyone (mfr. , retailer, whoever) could peel off the law tag, stick on another.

I have a photo of it if anyone is that curious.

Isn't actual law tag supposed to be sewn into the mattress cover?

I really don't know what to think of this industry.

I've seen more than a few Tempurpedics advertised for about 1/2 original cost.  Like, king size TP original, asking $1200.  Wonder if they get near that

It's really sad that your salespeople treated you like that.  If your bed is sagging, there is a possibility it is covered under warranty.  Mainly, your warranty is protecting you against sagging.  Despite the salepeople urging you not to return it, stay strong.....you DO have rights, and the right to a warranty inspection.  Salespeople just hate the idea of losing commission that they've already been paid on.  It's very un-professional.

Also, many companies will charge for an exchange delivery if it's a choice, and not a warranty, such as a comfort exchange.  But be aware that, even if it was "free"..... you still paid for it somewhere in your price.  There is no such thing as two guys driving around a big truck all day, paying for gas and to insure your home while delivering heavy mattresses in the hot sun, and doing it for free.  It just doesn't happen.  Even the first "free" delivery isn't free, it's paid for in the obscene retail markups.   Sorry, but it's true.