Serta iComfort Revolution memory foam set - my experience
Jul 15, 2011 3:40 PM
Joined: Jun 2, 2011
Points: 481
I just wanted to start another thread because there are some claims in the 'request for advice' thread that I have not found to be the case.

 

My iComfort Revolution is on the matching box spring, not adjustable base. I've tried the Revolution in 3 Sears stores for quite some time before purchasing.  Mine feels virtually the same as all 3 in the stores.

The Revolution is not a 'firm' bed.  Even Serta lists it as a Plush.  It is a very plush bed with quite of bit of give in the top layers of memory foam.

There were some comments of a 'strong odor' coming from new iComforts.  I can tell you for sure, there is no strong odor whatsoever from mine.  I smelled the slightest whisp of smell from the mattress, I think.  It's that faint. Less than two days after getting it, I cannot smell a thing from it.

As for 'sleeping hot' issues.  I have slept 2 nights in the bed.  I've been wearing shorts with sheet and comforter in the bed.  The house is about  65 at night.  I'm not too hot in the bed (edit - see below).  It might be a little warmer than the S&F conventional I just had, but I do mean only a little.

Only time will tell about durability - whether or not the foam keeps its support, but so far, the support is fine.

There was a claim that iComfort had something to do with Sleep Innovations.  Although it may use a similar foam to a Costco/Novaform/Sleep Innovations product, the iComfort law tag states the mattress is mfrd. by Serta in Moreno Valley, CA.

This message was modified Jul 19, 2011 by slpngoc
Re: Serta iComfort Revolution memory foam set - my experience
Reply #5 Jul 18, 2011 12:22 PM
Joined: Jun 2, 2011
Points: 481
I looked at some quilts yesterday at Sears and realized they are much thinner than my beefy comforter.  So I slept with just a top sheet and thin blanket and was much better temp wise.  I can still say the Revolution is a little warmer than a conventional.  I hope it works out in hotter weather.

It's a pretty good mattress.  It's as supportive as the Stearns and Foster I had and more pressure relieving too. 

In the other thread someone mentioned a stinky Insight mattress when new.  My Revolution sure was not stinky.  I stuck my nose right up to it and didn't smell anything.

Re: Serta iComfort Revolution memory foam set - my experience
Reply #6 Jul 19, 2011 11:41 AM
Joined: Jun 2, 2011
Points: 481
Argh!  It is night 6.  I'm sleeping with only a top sheet and a thin quilt, our house heater is off the whole night, it's about 56 F overnight and overcast outside (read: cool) ....

and I'm still simmering on the underside in this bed!  Everything contacting the bed surface is too warm!  Definitely not cool!  And I don't feel refreshed this morning.

And to be clear, conventional beds never sleep too hot to me.  The only time things are too hot is when we have a heat wave and the air temperature is too warm in the room to sleep. We don't have A/C and we don't need it. 

I'm already looking at other beds.  Not looking good for Revolution at this point.  Sort of a shame because it is more pressure relieving than the S&F plush I exchanged for it.  But if the warm thing keeps happening, I'll likely be going for a refund in a week. 

So, I need to start looking for the next bed.

Argh!

This message was modified Jul 19, 2011 by slpngoc
Re: Serta iComfort Revolution memory foam set - my experience
Reply #7 Jul 19, 2011 10:43 PM
Joined: Jul 17, 2011
Points: 11
Slpngoc, thanks for you great review. I am currently in a dilema where I have a warranty reselect pending at my local Jcpenny. Now they mainly have Pillowtops and then the iComfort Revolution. I know not to go with a pillowtop and they really do not have decent non Pillowtops. Now today I was informed that the iComfort comes with a 120 days comfort guarantee and if not happy I get my money back and not be forced to reselect. Not sure on this, I would have to see this in writing first.  Will see what to do.  Thanks again
Re: Serta iComfort Revolution memory foam set - my experience
Reply #8 Jul 21, 2011 1:03 PM
Joined: Jun 2, 2011
Points: 481
Well, the sleeping warmer has become less of an issue, but there is a bigger issue than will likely become a knockout factor ...

I can't breathe very well in this bed.  It's 4 3/4" of memory foam - 2 3/4" of gel infused and 2" of 'Kool Komfort' memory foam.  I'm sinking in too much.  I weigh 195 lbs and 6'2" tall.

This message was modified Jul 21, 2011 by slpngoc
Re: Serta iComfort Revolution memory foam set - my experience
Reply #9 Jul 21, 2011 5:17 PM
Joined: Jun 2, 2011
Points: 481
slpngoc wrote:

Well, the sleeping warmer has become less of an issue, but there is a bigger issue than will likely become a knockout factor ...

I can't breathe very well in this bed.  I can only take shallow breaths.  I sink pretty far into the bed, so my back is probably tweaked which makes it hard to breathe.

Only had it a week, so plenty of time to return it. 

Re: Serta iComfort Revolution memory foam set - my experience
Reply #10 Jul 23, 2011 10:48 AM
Joined: Jun 2, 2011
Points: 481
I'm a little confused about this mattress ....

This morning I was sleeping with my knees up (more fetal position) and the mattress felt pretty good.  Enough support and breathing was decent.  My back feels better this morning.

But last night I crawled into bed and stretched out on my side.  Felt myself sinking down and thought, ah man, need to go to the couch.

So, I'm a little confused. 

One good thing is this mattress is very pressure relieving.  I can spend much more time on my right shoulder than my plush conventional mattress. 

So, I just need to have another mattress picked out.  Meanwhile I ought to give this Revolution more time.  It's so different.  I hope I'm figuring it out.

Re: Serta iComfort Revolution memory foam set - my experience
Reply #11 Jul 25, 2011 8:49 PM
Joined: Jun 2, 2011
Points: 481
Sears has now come back and said that an exchange mattress is non-refundable.  A few mattress sales associates and a customer serv. rep did say a mattress you get as an exchange would be refundable with their 15% fee.  Obviously, they don't all know their policies.

Last time I'll buy a mattress from Sears.

This message was modified Jul 25, 2011 by slpngoc
Re: Serta iComfort Revolution memory foam set - my experience
Reply #12 Jul 26, 2011 2:20 AM
Location: San Francisco Bay Area
Joined: May 13, 2011
Points: 170
Did you receive any paperwork explaining the warranty when you purchased the mattress?  Do they have a written return policy somewhere online?  Otherwise, it's your word against theirs.
Re: Serta iComfort Revolution memory foam set - my experience
Reply #13 Jul 28, 2011 12:23 PM
Joined: Jun 2, 2011
Points: 481
sleepswithcats wrote:

     

Did you receive any paperwork explaining the warranty when you purchased the mattress?  Do they have a written return policy somewhere online?  Otherwise, it's your word against theirs.


When you purchase a first mattress from Sears, the back of sales receipt states mattresses and home electronics are given 30 days for refund or exchange.  Stores have a sign stating 'Sears allows 1 time even exchange for another comfort level of your choice within 30 days'.

Both of these statements speak of what your options are for the first mattress, but they don't definitively say what the fate is for your 2nd mattress.

The correct way for it to be stated would be this -

Sears allows for a one-time exchange or refund* of your mattress within 30 days if you are not satisfied with your original purchase.

* Note a 15% restocking fee will apply to refunds.

--------------------------------------------------------

Sears policy for the 2nd mattress is implied and open to interpretation.    The interpretation depends on who you talk to.  Mulitple sales clerks told me an exchange mattress could be refunded.  Coroporate and management say no.

I tried to negotiate a refund at even 30% restocking fee, but there were problems - I had done 3 mattress orders and cancellations prior to delivery (firm to icomfort to Plush to twin XL instead of twin).  Manager saw that and denied a refund.  The other store said it's been over 30 days since first mattress, even though I've had the 2nd one less than 2 weeks.  I'm stuck with it.  But now I understand pretty much any place allows only 1 exchange or refund of a whole mattress.  Still the 30 day policy bites.  It is too short.  That's what you get for their everyday low prices ... and more limited selection.

This message was modified Aug 9, 2011 by slpngoc
Re: Serta iComfort Revolution memory foam set - my experience
Reply #14 Jul 28, 2011 2:20 PM
Joined: Apr 15, 2011
Points: 163
Sorry to read about these troubles. Maybe if you work exclusively with the salesmen who are telling you they will give you another exchange....Let us know how it turns out, please!