Mattress Forum

The only rough spot came when after three weeks I still had not received a credit on the return. When I called Shawn he said that a return had come in to the warehouse without any identifiers on it and he had been waiting for a call from whoever had sent it back. I did find this a little hard to believe since it was shipped back in three boxes with an address label (to and from) on both ends of the boxes as well as an additional label inside each box AND a letter inside one of the boxes explaining the reason for the return. Still, I was willing to give them the benefit of the doubt in case the guys in the warehouse had removed the merchandise from the boxes and then tossed the containers without keeping track of where it had come from.

Shawn said it would take a few days to process the return, but a week later I still hadn't received a credit. I was starting to get a little anxious about what was beginning to seem like a run-around, so I called Shawn again. He apologized and asked me to give him my credit card number so he could put it through immediatedly. And that was exactly what he did.

SleepEZ is a family business and I get the impression that Shawn pretty much runs it by himself. I suppose it's possible for things to get a little back-logged or to slip through the cracks but totally ignored or blown off? That doesn't sound like the SleepEZ I and many others who  have contributed to this forum did business with. When a merchant engages in bad business practices you hear about it on this forum. This is the first totally negative thing I have read about SleepEz and it wasn't even actually in this forum. Makes me wonder about how legit that other forum is.

I know with FloBeds the first cover  I got had a little bit of a rip inside (could not see on the outside) and then also after changing so many latex cores and zippering it so much, the zipper still worked but the threads around it had come off in a few places, When I called Dave, I was told he would replace the cover under warranty but wanted to wait until all my latex cores were exchanged so I would not be unzipping it so much. Then I called again what was taking so long and was told he is getting new covers I will like better and are better made and I will be happy. He was right that as soon as the new covers arrived to his warehouse, he emailed me to let me know mine was shipping and sending me a postage paid label to return the other one.  It was an easy process since I just returned the old cover in the box and put the lable on it and could either call UPS for a pickup but I chose to drive 3 miles to the local UPS store that gave me a receipt that it was being returned and I was happy that it was so easy to do.

I love my new cover and sometimes continuing communication is the key to knowing what is happening. My new cover is made so well with the zipper never catching onto the latex since it has a flap and the top is more giving and so comfortable.

I like this forum since we can share the good and bad without having our posts deleted like other forums would do. I like how we all care and want to share to help others.

Nova - Trust me when I tell you that this site isn't a sham at all.  While the owners do make a very modest amount of income from advertising there is absolutely no connection to forum posts.  You may note that the forum guidelines state "The message board/reviews section are not a forum for advertising/marketing your products or services" and "Self-promotion of any form will be edited out of the forums."  There are other detailed limitations applied to industry representatives who would like to contribute here.  The administrator and moderators have always taken the integrity of this forum very seriously and have gone to great lengths in their effort to ferret out any hint commercial product promotion in the forum.

I didn't know if I would like a latex mattress, but I liked what I read about them.  I decided to take them at their word and ordered the mattress from them.  Before they shipped anything, they called me back and made sure they had the exact combinations of layers I wanted.  I was able to straighten out the fact that the additional mattress cover I wanted did not appear on the web site in the long-twin, but it turned out they do sell it.

The mattress (a long-twin) came rolled up in two boxes.  The firm in one, the medium and soft in the other.  It was simple enough to unroll them and put the medium on top of the firm and the soft on top of the medium and then zip up the shell.  The mattress was pretty heavy to lift in place (I should have, in hind sight put them together on the bed), but with my adult son's help, we moved it to the bedroom.

Never having slept on a latex mattress before, this was a new experience for me.  It was reasonably comfortable, but just not what I was used to.  I can't explain why I didn't particularly like it, but I did decide to return it after trying it out for about three weeks.

It was an easy process to return it.  I called them and they very nicely gave me instructions that all I had to do was roll them up and put them back in their original boxes.  They printed out shipping labels and emailed them to me.  I taped the labels on the box and called UPS.

As soon as they received them, they credited back to my credit card the full amount minus the cost of shipping it back from CA to AZ ($55).  It couldn't have been easier.  All the while the person on the phone was incredibly nice and helpful, and they were true to their word--they didn't even ask why I was sending it back.

Ordinarily I wouldn't take the time to write a review like this, but I was so impressed by their customer service; and it was so contrary to the "bad review" mentioned on this site, that I felt I owed it to them for being so nice and helpful.

Mark K.
Santee, CA