20 year guarantee: a huge hole developed after four years on one side and a downward slope on the other, Ridge in the middle. Paid $2400.00. Never again. The worst mattress ever

Purchased 2017 Feb 16 Englander Mattress set...after 5 months begin to have sagging on both sides where I laid & my husband...as months went by continued to worsen & back pain begin to worsen,,,after 11 months went back retailer where purchases....this retailer policy is not to come look at this problem,. so you have to take all these pictures so they can go Mfgr...to see what Englander is going to do....this is poorest customer service I've ever experienced from any retailer has been 3 wks & haven't had a response from Englander....do not purchase this product....poor quality with a big cost....will not be replacing with Englander....last mattress was Stearn & Foster & after 16 yrs was better mattress than Englander after 11 months..unhappy customer

We should have read the reviews before buying. Our mistake. We went to mattress warehouse and the diagnostics machine told us which mattresses we should choose from. The kingsdown Juliet in the store was amazing. Also with a 20 yr warranty. Not even a month in after receiving this $3,000 mattress. We were hurting so bad bc of it being to firm. Mattress warehouse told us to "jump on the bed to break it in". Really? And kingsdown will not honor anything. We have had to keep this pos for over 2 years now. Still paying on it. And our fingers go numb every night. Backs hurt and my husbands shoulder is killing him. NEVER BUY KINGSDOWN!