markbnh1 wrote:
Eagle,
It looked absolutely pristine......white in color, no rips, tears, uneven corners, or any other imperfections. It also had that "sweet odor" (very slight) that folks report with new natural latex. Of course it had one seam due to the "Queen size" piece. As I understand it, Latex International's molds have not been large enough in the past to do Queen size in one pouring (they may soon). The latex was folded in about 1/8ths, packed in plastic bag with some air removed, taped, then packed in a cardboard box. Weight was 41 lbs. When opened, it went to full size immediately with no indentations or flat spots.
This was my first and only order from FoamSweetFoam but they seemed very good to deal with. Shipped promptly and billed properly. I never did find out if they allow any free swaps on a topper. They allow just ONE layer exchange on their mattresses....unlike Flobeds which is unlimited for 90 days.
Thank you Mark for the information. I am not surprised at your report. Foam Sweet Foam has always impressed me as a first-class operation. While they do not have the same exchange and return policy as a FlowBeds, still their pricing and methodology of doing business seems to me to be first-class.
There prices are less than Flobeds but there return and exchange policys are not as good. Here is there deal.
"30 Day Exchange - Our goal is that you buy a mattress that is comfortable. Within 30 days of the invoice date, you may exchange one latex layer of the mattress - one time. We will pay for the freight charges of the exchanged layer. The customer is responsible for packaging and paying for freight charges of the returned item back to Foam Sweet Foam. Custom Items may not be exchanged.
60 Day Return - Within 60 days of the invoice date, you may return the purchase. There is an 18% return fee for any returned item. The customer is responsible for packaging and shipping charges back to Foam Sweet Foam. To receive credit, you must return all items listed on the invoice, including promotional items. Products not returned will be billed. All items must be returned in factory new condition. Custom Items may not be returned.
After 60 Days - No item may be returned or exchanged after 60 days.
Defective Products - If you receive a product that is defective, it will be replaced. Foam Sweet Foam will not refund the purchase price for the return of a defective product. You must notify us of the defective product within 10 days of the invoice date."
There best mattress is $2599.00 for a 4 layer Cal. King mattress. To return this mattress (18% return fee) would cost $467.82 plus shipping.
But if you can get the firmness level right the first time, it looks like a great deal to me.