Ok, I've spent about 4-5 nights on the new icomfort Revolution. I'd like to mention my experience, as well as respond to a few of your responses as well.
"I'm giving up on this bed. 3 1/2 weeks, neck stiff and makes noise every morning. Pressure relieving on joints, that's the only plus. Inadeqaute support, sink in too much. Leave it to Serta to make this lineup go from Insight to Prodigy as medium, firm, ultra plush and plush. I found the same thing with the Vera Wang latex collection. Serta is off the mark, IMO."
Inadequate support for your body. Works great for me. But I've witnessed my FAVORITE bed (Cloud Luxe) mis-align other people's spine, meaning that the support was WRONG for their body shape/size/distribution. I disagree that the support is "inadequate". You simply chose the wrong bed. Also, Serta offers a "triple choice" of firmness in MOST other lines, meaning each bed can be extra-firm/luxury-firm/pillow-top. That does make life easier for sales and consumers. But since the iComforts are new this year, they haven't yet went to a tempur-like setup (ie: Cloud, Cloud Supreme, Cloud Luxe). I imagine it will in a year or two. This means that you have to deal with the 4 choices/prices as is. Some will get lucky, and save $$ on a firmer comfort preference. But in the long run, they will devise a way (like Tempur) to ensure that 80% of customers feel BETTER on the more expensive choice. Once again, although you are complaining now about the selection, it comes back to making the wrong (yet informed) desicion. I personally think that Serta is one of the best "big" brands around, but no bed company is "perfect".
In response to the "confusion" regarding my "claim" (I am not a scientist) that you will sleep hotter for 3 weeks due to increased circulation...... It's simple. Increased circulation to extremeties WILL raise your body's tempature. Our bodies adapt to changes in homeostasis (I hope I'm using that term correctly here....pretty sure I am) over time, depending of course on the particular change. The idea is, on your (my) old mattress my bloodflow to my arms was being cut off in my shoulders due to pressure points on my crappy, hard mattress. With the new one, my arms are getting MUCH more circulation, resulting in warmer extremities. After a few weeks, my body will "learn" this to be "normal" and will start to slightly restrict bloodflow to my arms, since my body will no longer be in fear of my (what used to be "normal") lack of blood circulation to my arms. The user response of "Heat is due to lack of circulation" is simply false.
"As to 'overthinking,' how about the industry takes a good hard look at the 'overspending' that is required to even test one of these mattresses in field conditions over enough time to know whether or not there are problems?" and "The only solution is for mattress manufacturers and distributors is to start taking consumer complaints seriously, and create better products to resolve the real problems."
I can't believe I'm seriously addressing these "responses" above, as they are so obviously biased and angry, I will attempt to give WeeWillyWinky an unbiased look into buisiness101. First off, I ask consumers (namely American consumers) to take just a bit of responsibility for their purchases. For example, if you do your research and take time listening, and learning about your mattress, odds are you'll get it right the first time. In 5 months, I have yet to process a comfort exhange. I work very closely with customers to find a mattress to fit their needs. Many will fight me on this, but I will not sell a mattress to someone who barely tries it. It WILL end up in more headaches than my commision is worth. That said, my customers get a 100 day (damn near 3 MONTHS!!) comfort-EXHANGE program. I have heard of comfort-return policies also, which is ridiculous. If you buy a bed, sleep on it, return it, and buy elsewhere.....you are a selfish person. That company paid delivery crews, gas and insurance to get your mattress to you. The salesperson was paid commision, which will now come OUT of his/her paycheck with a return. And the company (hopefully local, or you are hurting your economy) lost hudreds more on the shipping costs, and the loss on selling that mattress "used". There is no reason you can't find your perfect mattress in 2 tries or less. Otherwise, watch a documentary about poor people in 3rd-world countries who sleep on dirt floors, starving and dying of de-hydration.....then tell me how that bed feels. And WeeWilly.....do you REALLY think that manufacturers DO NOT consider consumer complaints when they build mattresses? If so, you can now dismiss your future opinions from this forum discussion, because you don't understand the first thing about business. As if EVERY new development in the bedding industry comes from......space? Heresay? Magic? Dreams? Maybe a 6 yr old won a contest to design the next multi-million dollar full production run of mattresses?
"Mgr. said they are getting the 'new' line of iComforts this Fall. So, whoever buys now is getting the 'first year model' of iComforts...."
Could be a lie. I've heard nothing about it, but who knows? I've got a 25yr warranty on my iComfort, so I welcome any issues/recalls. It's not a playstation, it's a memory-foam bed. Not much to go wrong, other than picking the wrong one! There will certainly be "improvements" in the future, since the iComfort line did way better than expected. I imagine mostly that the price will increase, and they will make adjustments to the 4-bed selection.
"Hah! Just discovered a bent piece of verticle support rod in the 'StabL Base' Serta foundation for this iComfort mattress."
Bummer.......or IS it?!! That could be the "lack of support" you've been feeling!! I have yet to see that issue with any of the (many) serta bases I've sold, but certainly it will happen. So far, I've found that the serta boxes are less-noisy than the cheaper ones we sell. Anyway, try your mat with the replacement box and let me know if it has helped any. Curious to know how it works out.
My experience:
I love the bed. But as mentioned before, I'm easy to please. Just turned 30, in decent shape (5' 9'' 160 lbs) so no serisous pain/body issues to solve with me. It's all been improvements, when compared to my crappy low-end Sealy Posturpedic (ashton extra-firm, extra free at the time!). It's been relatively HOT for portland recently, and almost no one has (or needs) AC here. I also have a waterproof mattress protector over the mattress, and no heat issues. I think it sleeps a bit cooler than my old mat, but once again, that was a cheap one.
I never knew that partner disturbance was an issue, until it was eliminated with my Revolution. I'm sleeping the WHOLE night through for once, and waking up extremely sharp and refreshed when compared to the past few years.
My only issue is that my latex pillows are a bit to firm to give me complete and proper spinal alignment. Not the beds fault, but it's too plush when used with my pillow. If I had wider shoulders, I could still use them. I'll replace them soon.
Hope that helps someone out there. Thanks to everyone (except Wee) for your informed posts, and insight into this mattress and more. It's been great to learn from you all here, as well as to give a little "industry" insight.....altnhough I'm just a sales-guy! I'm just like you, but with a bit more mattress knowledge and a better discount!! Best of luck to everyone here on finding the best bed for you! I can't believe what a better night sleep does for me. Amazing. I hope you find yours.
