Mattress Forum

Funny, I just posted another thread about Sleep Science and the Hybrid Bliss. Trying to find out exactly who they are.

As for the signs in the stores. What I mean is that every store up North that carried TP, had big signs advertising the 90 day trial. Well, as TP plainly concedes that is a farce, who is telling fibs? I would say the local chain stores. I am not saying TP is trying to "take" customers at all. I AM saying that their advertising is HIGHLY misleading at bes and the fact that the chain stores play along just makes it worse. They may very well have a great product, but when I see "liberal" use of terms, that throws up a great big red flag.

From TP 

"Our 90 Night Tryout is exclusive to Tempur-Pedic, and covers mattresses purchased direct from us, on our website or by phone. Tempur-Pedic mattresses purchased from retail stores are not covered by the Tempur-Pedic 90 Night Tryout."

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I just confirmed with Sleep Train - If you buy a new mattress from them including Tempurpedic, it is covered by a 100 day trail period and would be returnable with no fee up to 100 days. Including Adjustable bases. Pillows, not.

Any clearance beds or floor models are not returnable.

So, the store policy overrides mfr. policy I think in most cases.

Tempurpedic is simply stating, they have a specific policy purchasing from them, and stores have their own policy.  It sucks that some small stores can't offer refunds, but that's just the way it is. 

I would imagine small stores purchase their stock and store it.  They just cannot afford to take returns because ..........

Used mattresses sell very poorly.  Very few people want a used mattress, and if they buy one, they expect a BIG discount. 

I've seen 3 week old mattresses stacked up at Sears outlets for 1/2 original price. 

This is different from your original post, which stated that you & your wife liked the mattress just fine until the weather got cooler. That's why I suggested adding something to either soften the mattress or keep the top of it warm (which presumably would help it stay soft).

If you don't like the mattress enough to keep it under any circumstances, that's an entirely different situation.

Well, problem is that we only like it for a couple of weeks or so as the weather was still very warm. Even then, I wasn't completely happy, and now, absolutely unhappy.

That is the point I am making about the chain store (or any retail store) must back up their words. Any store can tell you they will, but what happens when you go to claim a refund could be a whole other story. In all the years we have been purchasing mattresses (married 23 yrs) I have NEVER found a store that I would trust without fail.

Sleep Train written guarantee -

"If within 100 days ... you are not satisfied ... you can receive a full refund ".

The policy is in writing and they honor it.  No questions asked they picked up my $1500 adjustable base and delivered the fixed foundation.

My card should be credited within a couple days.

If it's in writing and it's clear, it happens or else I would call something like channel '7 on your side' news.  They would return the money.

We've looked at Tempurpedic and the local "Mattress Firm" retailer offers a couple options if you don't like the Tempurpedic after a 90-day trial. If you bring it back, they will credit your expense toward any other product in the store. They said if you don't want anything else, they will refund your money. But my sense is that it would be a lot of hassle to get the money back.

Another option they offer: They have previously-owned mattresses at a substantial savings. A couple hundred off on a twin mattress-only, up to $500 or more off the higher grade, larger mattresses. But, in addition to the price reduction, they take away the returnable feature. They said when they take a mattress back, it goes through an expensive, thorough cleaning process before they resell it. They will not sanitize it a second time. So you better be sure you want the mattress before you consider a previously-owned Tempurpedic mattress. But this would be OK if you tried a smaller or lower-level Tempurpedic with the understanding that you could return it after 90 nights and upgrade to a larger size and/or more premium model, if you were happy with Tempurpedic.

It's available for $600 at PriceBuster Mattress.  If you want it with an adjustable base...you'd spend around $1000!!!  Just thought I'd let you know!  And the Icomfort material is not made by Sleep Innovations.  Serta does have a "sleep innovations memory foam" but it's called just that.  The Icomfort is a completely different bed!

Maybe.  But it's still a cheap form of memory foam. Probably imported from China and assembled in the US.  Equally crappy.  Nothing like the Tempurpedic foam.