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Greeting mattress experts and lurkers, I am a once-a-decade mattress buyer in need of assistance. Can anyone provide input for the Serta Icomfort foam mattress line? Specifically, I'm interested in the Revolution model king size. My initial search led me towards the Tempurpdic Rhapsody. However, many reviews suggest Tempurpedic's sleep "hotter" than spring or other foam mattresses. My wife is furnace so I dare not bring a mattress home which amplifies that issue. So, my next focus was the Simmons ComforPedic. My wife laid on every model and said they were "too springy" compared to the Tempurpedic and the iComfort. So we are down to one option right now, the iComfort. What I'm asking for help with is advice and comparison. The iComfort line of Serta is very, very new and this is possibly why there is no data or opinions on the internet. My heart is not set on the Revolution for $2,000 and I am genuinely interested in hearing advice and comments even if that information leads away from iComfort completely. Thoughts? Much appreciated, |
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Sleepright wrote: We have one night in on our icomfort insight king mattress. As far as early first impressions go, we are very disappointed. It is very very firm mattress, not what we recall from the showroom. Our purchase states we must sleep on it for 30 nights and then we can exchange to a different bed. I hope tonight is better, but first impression leaves us feeling a little sick about this purchase. I would advise others to not dip into the icomfort test pod. |
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The bed is just very hard, like sleeping on the floor. There is a faint smell, but I can live with that aspect. I suspect the smell will fade away as is the case with many new products that one buys now-a-days. I really don't want to be so harsh on my review after just one night, but I didn't think I was buying a new car with a break-in period. A bed should be comfortable on the first night, in my eyes. Temperature of the mattress is irrelevant. We are in the south, bed was delivered when it was 70F outside. I normally am a 'purchase after heavy research' type of person, but with iComfort, seemed like a rather safe bet - it is just a mattress after all, right? Straight up new foam bed with a slight twist (gel)? I wished I would have forked out the extra cash for a Tempur-Pedic - at least the approval ratings are in the 80% plus percentage range over many years, per most websites. I can live with those odds. Also, what is like contributing to our issue is the insight is just 8" thick and the firmest of all iComforts, to my understanding of the iComfort line. This message was modified May 4, 2011 by Sleepright
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| From my understanding, the Genius is the firmest as it is identical to the insight, but adds a 2-3 inch stiffer support foam in the middle. I was unhappy with the Insight because it feels as though it is breaking down and has lost 20% of its firmness. When you sit on the bed, you immediately sink in like there is absolutely no resistance left. The reason I asked about the smell was that we couldnt even enter our room the first 2 days due to the horrific smell. I live in Chicago, so it was only 40 degrees outside and it took a half a day for the bed to warm up and get softer. Good luck. I am getting a Vera Wang delivered this friday to replace this bed, we are so excited to be rid of this mattress. |
| Interesting. Well, if some of this mattress's firmness fades away, that will be a good thing for us. We have to sleep on this mattress for 28 more nights before we can exchange. So, I'll keep you posted. We've come from a pillow top to a foam mattress, so I suppose we have lots of adjusting to do... |
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Sleepright wrote: Interesting. Well, if some of this mattress's firmness fades away, that will be a good thing for us. We have to sleep on this mattress for 28 more nights before we can exchange. So, I'll keep you posted. We've come from a pillow top to a foam mattress, so I suppose we have lots of adjusting to do... |
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Hello, this post is for astinia and anyone else who experienced a achey nights sleep their first few nights on the Serta iComfort. I am a Serta dealer small mom and pop in Illinois with an informative approach to selling so hopefully my resources of info should be helpful. Having sold countless Tempur- Pedics, and memory foam Serta's, I know they have a break in period where the iComfort is supposed to have the same feel out of the box as it did in the showroom. That is correct, Serta iComfort requires no break in period. However, as funny as it may sound, your body needs to "break in", that is, you probably have not been sleeping on a supportive mattress hence buying a new mattress, so your body is used to the "hammock" curve typical as a result of an unsupportive mattress. Your body is used to arching, so now that your body is supported it should take a couple days for your body to relax and re-adjust to the new surface. Realistically though, anything you buy new, a car, shoes, clothes, they all adjust to the user to some degree. Also, that 120 day comfort exchange has a minimum trial period usually as well. Our store policy is you must sleep on it for at least two weeks. 95% of customers never call back to follow through with the exchange so obviously after a week or so, their satisfaction was realized. Any good dealer will do a no restocking fee exchange, usually immediately, one of the benefits of a physical store. I would expect to pay an additional delivery fee though, and if you downgraded, expect to receive an In Store credit instead of cash back. Customers don't seem to mind much and realize nothing is free anymore in the 21st century. We just introduced the iComfort, so I will be trying to update posts and answer any questions anybody else has as I will be watching this product closely, my aim is to be an expert on the iComfort so please, questions/comments? Let me know! It will make me a better customer service expert as well. Thanks for reading- Sincerely Dave Gustafson's Furniture & Mattress 808 W. Riverside Blvd. Rockford IL This message was modified May 6, 2011 by a moderator
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Hi Dave-
My wife and I were extremely excited for our California King Icomfort Insight. When it arrived, we were taken aback by the extremely strong smell. Being that we live close by to you near Crystal Lake, Illinois, it was cold when the mattress was delivered on April 1st. The first 2-3 nights, it was unbearable to even enter the room due to the intense smell expelled from this mattress. We opened the windows completely even though it was 40 degrees outside, turned the bedroom ceiling fan on high, and had a space heater going in the room to at least keep it a little warmer. We did this for about 60 straight hours before finally being able to sleep in our new bed. We let the bed air out before placing our Protect A Bed mattress protector over it. The smell was still present in moderate strength for the first 10 days then it became less noticeable. Our dog who sleeps with us in our room every night, would not enter our bedroom to sleep with us for 7 days due to the smell. So once we were able to sleep on it, both my wife and I suffered from neck and lower back/hip soreness for the next 4-5 days(I am 29 she is 27 and we were both Collegiate athletes in great shape with no aches). On about the 6th day it finally was starting to feel comfortable for the next 2.5 weeks. Now at about the 3 week mark of having this mattress, the spot where I sleep already feels as though it has lost its firmness. Right where my buttocks hits the mattress, it now sinks straight in and doesnt provide ample support of my body. I am 6'6 240lbs in case you are wondering. So when I lay in the bed now, it feels as though my legs are elevated, it feels like my butt sinks way too far in and it feels like my head is way too high up even with a flat pillow or the memory foam pillow. It is giving me the hammock feeling you are describing. Upon going back to our store, we were told that it may of been a manufacturing defect, and in all honesty, it may be. Nonetheless my wife and I decided that with the lack of feedback/reviews on this line and the bad experience we had, it would be wiser to try a more traditional mattress. We were afraid that if this could occur at 30 days with the memory foam losing its support, that what would it be like in 1-3 years. Also as you should also know, sleep innovations does provide an almost identical memory foam mattress at costco under the brand Novaform for less than 50% of the cost. If you want a king Icomfort, you can just do this, here is the Icomfort line for less. The king size Icomfort Insight is ONLY 8 inches and will cost you 1299.99 for the mattress alone. The Icomfort line is overpriced for the quality of the mattress especially when compared to the same manufacturers line at another place with the same technology and thicker mattresses. Just my .02 Gel infused 12inch memory foam King Size 799.99 This message was modified May 6, 2011 by petes67bird
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Well, I've been sleeping on the mattress for a few weeks now, and it's really great except I just couldn't get used to it's "firmness". It is really lacking in the "cushy" department, so last week I bought a down/featherbed topper for it and now it's heaven! I have the softness I desire along with wonderful support. My husband tended to get warm, and the featherbed alleviated that as well. As for myself, I really wasn't noticeably warmer than normal...I find it odd that he thought the bed did sleep hot because I'm normally the one kicking off the covers in the middle of the night. Who knows. Bottom line is I feel the mattress was a good purchase and a sound investment. I sleep much better now than on that crappy pillow top. |
| One more note: Pete is right...GET THE WATERPROOF COVER or Serta will NOT honor the warranty! I found that out the hardway. And I didn't have the slightest issue with odor. I'm scratching my head wondering what people are talking about...wonder if the waterproof cover acts as a barrier against the smell? Whatever the case, I haven't noticed any odor at all coming from the mattress. |
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marmitenot wrote: One more note: Pete is right...GET THE WATERPROOF COVER or Serta will NOT honor the warranty! I found that out the hardway. And I didn't have the slightest issue with odor. I'm scratching my head wondering what people are talking about...wonder if the waterproof cover acts as a barrier against the smell? Whatever the case, I haven't noticed any odor at all coming from the mattress. |