Mattress Forum

I called Macy's customer service on 1/15/12 and informed them of the firmness of my mattress and the discomfort I was experiencing. The CSR encouraged me to keep the mattress for at least one month if I could tolerate the pain. She mentioned I had 120 days to return the bed so keeping it longer would be even better in order to give the mattress extra time to "break in". The next two days I thought I was going to go crazy. I was sleeping everywhere (couch, chairs, other people's beds!) except my bed as it was just too uncomfortable. I started walking on my bed two to three times a day and all of a sudden the mattress became comfortable. I'm rather petite, 5'7" and 120# and walking all over it, edge to edge seemed to make a huge difference. I don't know if that is a good or bad thing to do; all I knew though was that I had to do something to be able to sleep on this new mattress.

I've had the Insight now for 12 days and I will continue to keep it and let it break in. It is becoming more comfortable with time and I'm really loving this bed now. Especially with the IComfort pillows which are terrific for upper back and neck support. Regarding any smell, I have not had a problem at all. I did notice a slight smell to the pillows but not the mattress. I'm almost certain I will keep this mattress and not return it. But I have a few more months to make that decision so will keep you posted on my progress. I hope this has been helpful for IComfort shoppers out there.

I have noticed some unevenness in the mattress--some places are more firm than others but I suspect this a matter of it not being fully broken in.  Still, this is nothing to change my thinking that this was a good choice for me. 

At this point I am a satisfied sleeper and customer.  If anything changes that would effect this assessment I will return and post any update.  For now, though, I thank everyone who posted before me and helped me with this decision. 

Ugh..these beds are becoming our biggest nightmare. I am sure we will be discontinuing these things soon. IT seems like that 6 to 7mth mark is the majic number for compaints and issues with the IComfort. I really hope everything goes well with yours, but over the last 2 months they have become our leader of returns and complaints.

This will be my final post here until, or if, I should note a change.  I will then return and update my situation.  Until then, happy sleeping.

Memory foam is also an open cell structure, which allows the foam to breathe much better than standard poly foam mattresses. Filling memory with gels or other non breatheable materials will reduce how well the mattress breathes. If the foam can not breathe is will hold more mositure causing the mattress to break down and wear out sooner. 

That is an outright lie.  The gel actually helps the the memory foam breathe better which is why it's cooler than regular memory foam.  It is infused into the memory foam, not coated as a barrier and helps retain the open cell structure which dissapates and diffuses the heat and odors.

Another selling point is 20 year warranty. It is actually a 10 year non prorated warranty (Same as most innerspring mattress) and 10 years prorated. So if a manufacturing defect appears in 15 years it will cost you 50% of the value of the mattress to have it repaired or replaced under warranty.

Another lie.  The warranty on the icomfort is 25 years, of which it is full for the first 15 and prorated for the last 10. 

Warranty's have nothing to do with the life of the product and do not cover normal wear and tear.

I am sensing a pattern here.  Warranty's on any product differ as much as one person's finger prints to another.  The fact is during the first 15 years of this warranty if your bed sags more than 3/4 of 1 inch they replace it at no cost.

Oh, I can assure you jackdog, iComfort can sleep quite warm, especially if you're sinking too much into the mattress.

I had an iComfort Revolution for 4 weeks, last July.  I did switch to a think quilt after a couple days because I was much too hot under the top sheet and comforter.  It's not very hot here in the SF Bay Area at night, I would say low 70s when going to bed, not exact #, but close.

The Revolution was too soft for me and led to neck problems over a few weeks.  Even with the thin quilt, I was still too hot sleeping on the bed.

The Revolution was a total loss, I got duped by Sears, having done an exchange from S&F to get the iComfort (they said the 120 risk free trial would allow a return even after an exchange, yeah right), then after the iComfort wasn't working out, customer service over the phone laid out the policy ....

no returns on any beds that were gotten from an exchange.

I sold the iComfort twinXL on craiglist, all of 6 weeks old, for a whopping $175.  Who the heck would pay more?  Just wanted the set out of my house.  I lost $1300 on the ordeal. 

I'll never buy another mattress from Sears, ever.  Nor do I recommend anyone buying into their cheesy 30 day exchange / refund policy.

Here we have real mattress stores that give 100 day, no questions asked returns or exchange, not both.  Not that I like to return or exchange, but that's the kind of store I'll buy beds from here on out.