Mattress Forum

@Daydreamer-  Can you explain why my Icomfort Insight broke down after 30 days.  Even the salesperson who took the return stated he could not believe how you just sank straight in with NO resistance at all anymore.  There was no support provided on my side of the bed anymore after 30 days at all, to me that is concerning.  I understand you have a hard on for the mattress, but we are honest people giving our opionion on a mattress.  There is no reason to attack anyone.  We merely are providing our experience to other possible buyers.  I am not saying it is a horrible mattress, its just that there may be quality concerns due to longevity of the mattress itself.  I know for a FACT this mattress broke down COMPLETELY in 30 days. No questions about it.

I had an iComfort Insight twin XL on order from Sears from Mon. 5/30/11, but cancelled the order today.  It was to be delivered 2 days from now. At Sears, they had an Insight and Genius both twin XL and a Revolution Queen on display.  Sitting and pushing on the Insight repeatedly, I noticed a little variance in the 'give' of the mattress - at the feet area, it was firmer, in the hips area, there was a little more sink when pushing into the mattress.  Also, when I sat up on the mattress in the middle 'Indian style' on bed, it sunk down a bit, sort of like being in a hole.  When I pressed all around the Revolution mattress, the feel was much more even from head to toe.  ..  Insight felt alright to lay on, but after reading Pete's (?) and Astinia's (sp?) posts, I decided I'm not in the mood to experiment.

I found out Sears used to carry a memory foam mattress by Sealy (Embody?) last year, but now they have the iComfort.  It just seems like a revolving door to keep a few memory foam mattress on the floor from different companies, like 5 foam mattress and 25 innerspring ones.

I did a google search on subject 'are memory foam mattresses toxic' and a number of pages come up talking about how memory foam is petroleum based and has many chemicals in it.  Reading about VOC's, off-gassing and all is a turn off.  I know S brand innersrpings will do that too, but I doubt as much as a memory foam one. I bought a mattress with 3" memory foam topper 3 weeks ago, and the memory foam smelled awful for days. 

That Insight mattress was mfrd 3/31/11 and had some variance in feel.  I've been looking at and ordered an S&F entry level plush tight top where the floor model mfrg. tag was June 2009 and the feel is very even in different areas of the mattress.  I look forward to getting my new one in 8 days and getting off the couch (never let small outfit take your old mattress if you don't see yourself sticking with them on an exchange : | )

Glad I could help.  Like I said I am not trying to get people to not try out the Icomfort, just giving my first hand experience.  I am a bigger than average guy being 6'6 240lbs, but still am a slender guy.  What would happen if say a 5'10 250lbs person used the bed, would it happen worse as there is more confined weight?  Just wanted to let people know what happened so they do not have to go through exchanges like I did.  Best of luck to you.  I did make two reviews on here as well today to review both mattresses I have had now.

Essentially, I can either buy a full-size iComfort Insight with a free mattress protector and two free iComfort or Tempurpedic Symphony pillows for about $1,170 with tax, OR I can buy a full-sized Tempurpedic Classic mattress with a free mattress protector and two free Tempurpedic neck pillows for $1,050. The Tempurpedic bed is a recent return from someone who bought the wrong size bed. I'm definitely thinking the Tempurpedic is the better deal and when I tried the Tempurpedic Classic mattress earlier today, it felt a bit more dense and firmer than the iComfort Insight.

From what I gather, the Serta is a new mattress and there obviously aren't a lot of long-term reviews on the iComfort. However, although the Tempurpedic warranty is 20 years compared with the 25 years on the iComfort, the Tempurpedic has excellent long-term reviews and is a well-known company. In light of this new offer on the Tempurpedic, I'm definitely swayed towards jumping on the Tempurpedic offer. What do you guys think?

The 20 or 25 year warranty should be a non-factor.  Who would keep a mattress that long anyway? Like the other said, TempurP is a known item that has been around.  iComfort has 2 measly months on the market and a couple or three bad reviews already.  Not to be  jerk, but you may want to look into the issue of materials / chemicals and claimed toxicity with memory foam mattresses and decide whether you believe that or not. 

 

Took the words right out of my mouth. 25 years.......come on.......really? Sounds like bait to me.

Out of curiosity pete67, how exactly does a memory foam mattress "break down" after 30 days?  Are you saying it no longer conforms to your body and weight? It just sinks in deeper on one side than the other? How deep was the indentation/depression on the mattress after you got up? Please explain. I just bought an Insight which I was very excited about until now. It gets delivered on Saturday so this is obviously a big concern. It felt awesome in the store and I was even comparing it to a Tempur Classic and Cloud. Perhaps you just happened to get a factory reject.

Also how did the return go? Did you have to pay a 20% restocking fee for an exchange/return? From what I understand, most memory foam mattress manufacturers require there to be at least a 3/4" depression on the bed after you get up for the full warranty to be honored. 

Hi Jblo-

      You know how when you lay in the bed, there is a contouring effect that occurs that shapes to your body, where it sort of molds to your shape?  Well after about 30 days, when you layed or sat on my side of the bed, you would just sink straight in, no resilency at all left in the middle of the mattress on my side of the bed.  If you even pushed down with your hand, it would just be extremely easy to push down in that location, but when you went to my wifes side, it was nice and firm and still contoured and had resilency.  When I originally went back to the store to tell the salesperson, they couldnt believe it. Their reaction was, thats impossible.

After discussing with the salesperson, the mattress had a 120 night trial, so I used the comfort gurantee and only had to pay 49.00 for shipping on the exchange, plus the difference in the price of the upgraded mattress.  Be sure to check with your store that they will honor the 120 night comfort guarantee.  Well back to what I was saying, when they came with my exchange, they wanted to see firsthand what I was talking about as they couldnt believe it.  The guy went first and sat on my wife's side of the bed, it slowly sank in and conformed to his body as he sat and went to lay down.  Then he came to my side of the bed, sat down and sunk straight in.  The look on the guy's face was priceless, like whoa.  He then preceded to lay down and even stated its just like a hammock, the butt sank so far in and the head/legs felt as though they were elevated. It always rebounded to the original shape, just lost the firmness of the mattress itself to a sort of mush. He thought it was just a defect and tried to get us to exchange it for the identical mattress.

We werent fond of the mattress as well  due to being sensitive to the odor it omitted along with the possible short life span of a replacement mattress.  My rottweiler was also sensitive to the odor and really didnt want to be near it.  He slept with us on our old bed, and on our new Vera Wang, but he wouldnt sleep or lay on the Icomfort.  That says alot if a dog wouldnt lay on the bed  and both my wife and I decided that maybe the dog could sense something far worse than we could.  I wouldnt be too concerned with the mattress as every mattress will have "lemons" or issues with workmanship.  Even cars do.  I would just be sure before they deliver it that you find out how to take advantage of the 120 night guarantee and what any costs would be if you chose to pursue that guarantee.  Good luck and if you have any more questions feel free to ask me.