Mattress Forum

Petes67 – Thanks for all the great insight and my apologies for you having to retype your whole ordeal with the Insight’s sinkage/mushiness factor. (Turns out I was viewing only a fraction of this thread and didn’t initially see the “Show All” link). Anyway, in general with these forums often times there will be people pushing some kind of agenda, but you and a few other contributors on here seem very genuine with your experiences, opinions, and advice so I appreciate that.

Sounds like you did get a ‘lemon’.  I can see how such extensive sinking in one area of the bed where your butt lies would be uncomfortable. But my confusion lies in the fact that the others (Sleepright and Astinia) found it unacceptable for the exact opposite reason – it was uncomfortably TOO firm for them with no softening up whatsoever. And Marmitenot thought it was initially too firm but after adding a featherbed topper was very satisfied. I’m curious how my body would react to it. I’m 6’ tall, 190 lbs. 34 years old and very active in sports/working out so I value good sleep for recovery and my hope in getting a memory foam mattress in the first place was that it would provide that firm yet conforming support.  As for the odor that was initially the least of my concerns, but after you describe the intensity, it sounds like it could be an issue.  

The bed doesn’t get delivered till Saturday. The place I bought it from requires you to sleep in it for 14 days before exchange/return. They offer a 120 day trial too, BUT a 20% handling fee will be charged on all “comfort exchanges” PLUS a local $75 pickup and re-delivery fee – that’s $340 if I do an exchange!   Seems ridiculous. What would you recommend? The bed hasn’t been delivered yet so there’s still time to cancel and put in an order for another one. The Tempurpedic Cloud was my runner-up…but it’s another $500 more than the Insight which is way more than I wanted to spend. Would you suggest I take a risk and give the Insight a shot or drop significantly more coin and go with the trusted Tempurpedic name?

I sold Serta. I do not sell that brand right now. So you can think what you want about what I wrote. I am trying to help people make a better decision. I am not making a dime off of these people that are shopping for mattresses here and I don;'t have any loyalty to any brand since most of them has screwed me over in one way or another at some point (hence their name "mattress prostitutes") . In my store I look for products that is going to be the best value, quality and comfort for your money! Trust me I make mistakes sometimes and I pay for it by having unhappy customers when I do. But you should know that I live in a small town and I wan't to feel good about meeting old customers out on town knowing that I treated them right and got them the best for their money. So I am striving to do the best I can.

I am simply trying to get people to understand that memory foam wether it's infused with gel or not will sleep hot/warmer! As far as the quality of the foam being used in Serta Icomfort; only time will tell. All foams including memory foam softens up though! One poster says his Icomfort softened up extremely fast, doesn't surprise me. This was one of the reasons for why I stopped selling Serta products. Their memoryfoam would soften up too fast and I was taking back mattress after mattress with this problem. Hopefully their foam quality is better today than it was then.

If a memory foam for some reason would sleep cooler than another type of memory foam it's because of an open cell structure were the cells are bigger. Bigger open cells would also soften up quicker! The complaint of Tempur-pedics being too hard when first set up in customers house is common. Tempur material do soften but it doesn't turn to mush, this is because there is a small open cell structure, this is also why they sleep warmer/hot. I would also recommend people to think hard before buying the Tempur-pedic Cloud beds since these beds actually has a lower density/softer material in the top of them. This means that an already soft material will soften more with time. Mush!? Maybe, we shall see..

I am not her to bash any brand as I could truly bash all of them if I wanted to. There are always going to be good and bad things about mattresses being made. The most important thing is for customers to simply realize when a sales pitch and story is just that and nothing else!

Write down a list of what you want in a mattress and then put priority on what's more important before you go shopping. Ask many different stores about their product and hopefully you can see the difference between someone giving you BS or the truth. 

For the person that was choosing between a copy brand memory foam mattress and a Tempur-pedic.. The answer is easy, go with Tempur-pedic. Tempur foundations is much better than any of the copy brands foundations. Also the foam in Tempur beds have a track record of holding up. In the 7 years I have sold Tempur-pedic I have had very few complaints about their foam not holding up. 

Hope this helps!

The store told me that the fee is applied due to a California health law that gaurantees that an even slightly used mattress won't get re-stocked for sale. I guess this money helps offset the store having to eat the entire cost of an exchange for a bed that can't be resold. I don't know if I'm being sold a line of BS, but I think it's out-of-control - it should be on the store to guarantee quality/comfort at least for the initial trial period.  If there's anyone on this post from Cali that has found a retailer that doesn't assess this huge 20% handling charge for a "comfort exchange" please let me know the name of the store!  Thanks much. 

Thanks. All the other stores I call do it as well. What's the name of the store in Chi-town where you bought your iComfort?

That said, I posted up on Priuschat.com about foam mattresses and several long time posters had very good things to say about their Tempur Pedic mattresses.  Good luck!

We got the Genius.  It was delivered on 5/31/2011 and I have slept better than I ever have in the last 20 years.  I get up feeling rested and in very little pain.  The hubby is still suffering from sticker shock, but he is sleeping better too.

There is very little, if any motion, transfer and I have NOT noticed anywhere on the bed any indentations, which honestly I was afraid of.

Our mattress comes with the 120 day comfort "guarantee" and we will take advantage of it, if it is needed, but thus far I don't think that will be an issue.

My biggest concern when we bought this mattress was more with the retailer that the product.  I say this because the retailer has gotten some pretty rotten reviews, when we were shopping for our new mattress we couldn't find ANYTHING about it and I didn't find this Forum until after we got the matress delivered.

One of my pals, 5 years ago, bought a Sleep Number bed and has one problem after another with it AND they have not honored their guarantee without her making a fuss.   

Good luck with your new bed.