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I just bought a queen size Serta i-comfort Revolution. I brought it home and when I was setting it up, I noticed that the zipper that attached the mattress to the base (I got the motion base) had a few inches extra fabric on the base side. The queen size mattress protector and sheet set were loose when I put them on. Turns out that the mattress is a few inches short on each side (Measured 58"x77" instead of the standard queen size of 60"x80") The base measured properly for a queen. So it definatley is bigger than a full, but not quite a queen. The consumer tag on it said its a queen size... I went back to a Mattress Warehouse and measured the one in the store and it's the same. The Salesman said it was becasue it's foam and has rounded corners. (rounded couners might give you 1/2" but no way 2 or 3") I measured other mattresses in the store and they were correct. Even a tempurpedic queen measured as a queen. Any body else notice this? I really hate having ill-fitting sheets.... |
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If you go to the bottom of the iComfort page below, and click on the "Size chart" at the bottom, it shows the queen as 60" x 79.5". http://www.serta.com/icomfort-mattress-sleep-system-by-serta.html |
| Unacceptable. Get another one. If it isn't within 3/4" of the 60 X 80 then you might think about another brand. Sounds like Serta is trying to save an inch of foam here and there. But on the other hand their foam comes from sleep innovations, which is not known for being a high end foam manufacturer (Think Costco). It may be out of Sertas hands. |
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I spoke to Serta's customer service today and they said that I had to go through the store. I got an email followup from them quoting that same size (60"x 79.5" +/- 0.5 to 1") Even with those margins, mine is still outside of it. I spoke to Mattress Warehouse too, the saleperson (Nancy) was kind of snippy and told me I was being too picky. When I told her that what they sold me wasn't a queen by definition of the size and that the shortage really amounts to about 2.3 square feet of sleeping area she shrugged it off and asked if I wanted to risk losing such a great deal. I replied that if I have to struggle finding sheets that fit for the next 10-15 years with an odd size bed then it's worth paying more. She told me that she measured a bunch around the store and that Serta was very inconsistant in sizes. The other ones were within 1/2". She also said that she couldn't speak for Serta. She obviously doesn't want to support the brands she sells. All in all the bed is comfortable, I just want it to be a standard size.
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mxw128 wrote: I just bought a queen size Serta i-comfort Revolution. I brought it home and when I was setting it up, I noticed that the zipper that attached the mattress to the base (I got the motion base) had a few inches extra fabric on the base side. The queen size mattress protector and sheet set were loose when I put them on. Turns out that the mattress is a few inches short on each side (Measured 58"x77" instead of the standard queen size of 60"x80") The base measured properly for a queen. So it definatley is bigger than a full, but not quite a queen. The consumer tag on it said its a queen size...
I went back to a Mattress Warehouse and measured the one in the store and it's the same. The Salesman said it was becasue it's foam and has rounded corners. (rounded couners might give you 1/2" but no way 2 or 3") I measured other mattresses in the store and they were correct. Even a tempurpedic queen measured as a queen. Any body else notice this? I really hate having ill-fitting sheets.... |
| We just got the same mattress delivered today in the King Size. It says on the Serta site that it should be 76 x 79.5 +-.5 inch. Ours measured 74.5 x 78. It is noticeably shorter than the king bed it replaced. We called the strore and they measured the ones that they had and they were the same. They said that they do this so the bed will fit in a sleigh bed foundation. We will probably just end up living it with but for 2600 buck you should get every inch you pay for.... |
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I just bought an icomfort serta cal king. My sheets and mattress pad were noticeably loose, so I compared measurements of my old sealey cal king to the new icomfort cal king, and checked the mattress tag. the tag has the std cal king sizing; 72X84. my icomfort is about 70X 82. A cal king bed is 4 inches narrower than a regular king, so that means my bed is half a foot narrower than a regular kind, and only 2 inches longer. I'm tall and the cal king should be 4 inches longer than a regular king, but I only have half the extra length, or 2 inches. I'm not very happy and my fitted sheet keeps popping off the corners since it fits so loosely. It seems that serta either can't measure, their foam shrinks or they are cutting corners to save a few pennies of foam cost. also the mattress does bow out some on the sides, but you can't sleep on the sides, only the top surface. Serta's website gives the bed dimensions and also says there is a tolerance of half an inch. Now I thinks I should have bought a tempur pedic. : ( |
| We have the same problem with a Serta i-comfort king mem foam mattress. At first we assumed it was a problem with the king frame we bought. Huge gap at the end of it. When I finally decided to measure the mattress it was 74x76 instead of 78x80. I bought it from Appliance Factory Outlet in Denver and am getting the run around fom them since we didn't figure this out for over a year. I am considering a small claims lawsuit. I realize the warranty ends after a year but 1) its not common knowledge to measure a mattress when you receive one. I never thought a mattress could be so mis-sized (figure a king is a king) 2) its not like if I returned it sooner they would be able to re-sell it 3) Serta failed to notice the size mistake and so did the store that I bought it from that bought it from Serta. I am furious. I paid $1,700 for it and the gap between the mattress and frame looks ridiculous. Any thoughts on what I should/can do? I wish this store would just have some integrity and do the right thing but they are slimeballs and don't care at all about customers. |
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I have teh same problem with my queen size, it is 58" instead of 60", this is really annoying as a standard queen shoudl be made to be a standard queen size of 60". This message was modified Nov 13, 2013 by a moderator
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| Ordered an I comfort mattress from Sears received almost a week and a half later and realized that it wasn't a queen size bed. I'm missing 3 inches length and width. How does a major brand get away with such a lie. I called Sears and they said it was in between 4 to 48 hours before I could talk to someone about a return. I'm glad I found this article and decided to take a search on Google everyone who orders this bed and has the same problem should return this bed immediately. It's not a queen size bed by the standards and dimensions of even the Serta website. |
| Got my icomfort about 3 hours ago and it is smaller then the sleugh bed frame I purchased with it. It looks abolutely silly!! You can see the wood slats underneath. So I measures my king size mattress to find is is 3 inched shorter length and witdh. It measured out to be 73" x 77". This one will be going back to the store. This is a joke. I go tthe Genius, which is thousands of dollars. I am not happy. |