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I just bought a queen size Serta i-comfort Revolution. I brought it home and when I was setting it up, I noticed that the zipper that attached the mattress to the base (I got the motion base) had a few inches extra fabric on the base side. The queen size mattress protector and sheet set were loose when I put them on. Turns out that the mattress is a few inches short on each side (Measured 58"x77" instead of the standard queen size of 60"x80") The base measured properly for a queen. So it definatley is bigger than a full, but not quite a queen. The consumer tag on it said its a queen size... I went back to a Mattress Warehouse and measured the one in the store and it's the same. The Salesman said it was becasue it's foam and has rounded corners. (rounded couners might give you 1/2" but no way 2 or 3") I measured other mattresses in the store and they were correct. Even a tempurpedic queen measured as a queen. Any body else notice this? I really hate having ill-fitting sheets.... |
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Yep, I know all about this problem. I bought my Cal King 2 years ago when they first came out. Macys came 3 times with a replacement, each time it was 2 inch short on the length and 2 inches short on the width. Finally, I said there was no reason to keep delivering the same mattress because it didn't seem to be a mistake. I contacted Serta. Oh boy! Over a period of 3 weeks I spoke with person after person after person. Every one said that it wasn't possible. They sent someone out to measure my mattress. Sure enough he agreed with me. The people at Serta were rude and kept saying there could be a difference in size of a a half inch to an inch. I told them that first of all a half inch I could understand, not an inch. And anyway this one is less 2 inches in width and length. There was nothing on the internet about this mattress because it was too new. Finally, the Serta manufacture near me made one with the right dimensions for me. I do think Serta is well aware of this issue but they figure most people don't take the time to measure the mattress. I am happy with my matress but I won't deal with Serta in the future. |
| I ma having an smae issue as well. I bought icomfort intellectual EFX King size. I immediatley noticed the mattress is king of square shape. Normally it shoud be 76"x80". I took a mesurement. it turn out it only 75"X78". I checked Serta website it said the king is 76"X 79.5" with +-0.5". obvious my is short for 1". I called Sears, they told me 2"-3" difference is normal. 2-3" are you kidding me? The mattress is expensive. They should made to industry standard. After an hour agruging, they agree to send me another new one this weekend, but after reading this post, I am afraid the new one is going to be short agagin. How com dose the Setra making expensive mattress not following the industry standard? |
| It's like the banks skimming off a few cents at a time; hoping the customer doesn't realize it. It adds up to big $$ over time. |
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mxw128 wrote: I just bought a queen size Serta i-comfort Revolution. I brought it home and when I was setting it up, I noticed that the zipper that attached the mattress to the base (I got the motion base) had a few inches extra fabric on the base side. The queen size mattress protector and sheet set were loose when I put them on. Turns out that the mattress is a few inches short on each side (Measured 58"x77" instead of the standard queen size of 60"x80") The base measured properly for a queen. So it definatley is bigger than a full, but not quite a queen. The consumer tag on it said its a queen size...
I went back to a Mattress Warehouse and measured the one in the store and it's the same. The Salesman said it was becasue it's foam and has rounded corners. (rounded couners might give you 1/2" but no way 2 or 3") I measured other mattresses in the store and they were correct. Even a tempurpedic queen measured as a queen. Any body else notice this? I really hate having ill-fitting sheets.... |
| We just measured our new twin xl mattresses and find them to be less than size indicated. Instead of 80 inches long they are only 77 and 1/2. They are only 36 and 1/2 inches wide instead of 39 inches. This is not what the standard size should be. We are still airing these out and have not slept on them. We have not put a pad or sheets on them, so do not know if that will be a problem. I plan to make the store aware of this issue. |
| I have had this problem too with the same mattress. I didn't know it was something that happened this often until I read this post. I couldn't take it back so i tried to fix the sheets to fit the mattress |
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I bought the Serta Motion Perfect Adjustable base(s) and I chose the California King I-comfort Epic(top of the line $3200.00 hard earned bucks plus another $2800.00 for the adjustable base) the first one they send was only 80 inches in length. The second one they sent was like MAYBE 81 if you measured it liberally. Still 3 inches shy of the corner brackets on the SERTA adjustable base. The Industry standard for California King is 72 X 84 by ANY standard you look at (except Serta's website which says Cal-Kings measure 72 X 83.5). I have health issues and may DIE before I get what I paid for but I will NOT GIVE UP THE FIGHT!!!. I am NOT buying the lies that it will expand(it hasn't in 30 days). If it is Serta's business practice to make short mattresses then it seems like to me they would make short adjustable bases also so at least their products would match. MAYBE 60 Minutes will contact us and expose this. This is a Serta issue and I would like make it clear that the store that sold me this (I shall NOT name them) is trying to do the right thing. |
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hi i bought the Serta I comfort Queen size with the adjustable bed when i lay down on the mattress my feet hangs off the mattress and when i elevate the head forget it, my calves are outside the mattress i measured the mattress it was short 3 inches in lengh and 2 inches in width i contacted serta and store, replaced the mattress 4 times and they are all the same size all short in lenght and width and i am not even a tall person i never slept on a queen size bed where my feet hangs off the mattress this is ridiculous never again Serta................... |
| Well, I realize this thread has been inactive for about 5 years – but I thought that I would add that it's 2020 and Serta STILL hasn't figured it out. We purchased a Cal King iComfort that was 4" short on the length and 2.5" short on the width. The company we purchased it from arranged for a new bed and when that arrived it was 2" short on the length and 2.5" short on the width. Unfortunately Factory Mattress here in central Texas says that 2" difference is within their tolerances and "We can't keep filling up our warehouse with odd sized mattresses". As if it's my fault SERTA can't manufacture a mattress to the correct size. I struggle to understand how this is even a problem that could happen in today's manufacturing environment. |
| We just purchased a Sealy I comfort 4000 firm hybrid mattress from Mathis Brothers in Indio California. My husband had them set it up. I was not at home at the time but when I came back home I realized after looking at the mattress that it was much smaller than the adjustable bed frame that we had also bought from Mathis Brothers. It also looks slumped in the middle so we took out the leveler and a measuring tape and found that the Cal King, which is supposed to be standard 72 x 84, actually was 69 by 82. We got the same story from the customer service reps at Mathis Brothers saying Serta has a variable of up to 2 inches on both width and length. My first interaction with Mathis Brothers was that I had to send pictures showing both the mattress and the adjustable frame and showing the gaps. I did. Then I got another email from Mathis Brothers stating that I had to take a picture of me actually measuring the mattress. At that point I started getting pissed off thinking I just spent $4000 on a mattress at your store, you were selling me a defective Serta second hand mattress and now I have to prove that it’s not a true CalKing. We will have Mathis Brothers send out another one, but measure the next mattress to prove a point. If it is in fact that much smaller I would probably just have them pick up the other mattress and say goodbye to Serta. I believe after reading several other reviews that a class action suit is in order. Everyone this isn’t right and Serta knows it. |