Saatva - Luxury Firm

[B]Buyer Beware[/B]

Saatva Mattress This mattress collapsed in less than 2 years. We are of average weight my husband 150, I am 118. We diligently turned the mattress every 2 to 4 weeks. The nest are so deep that you feel stuck in them. There is a big hump down the middle of the mattress. Saatva will replace the mattress but we would just be in the same place in less than 2 years. They tell me I must have received a defective mattress. If so it is extremely defective.

[B]Pros & Cons[/B]
[B]Pros:[/B] Nice on first day of use
[B]Cons:[/B] Mattress did not hold up for even 2 years.

[SIZE=2][I]Purchased: 2015 · Paid: $1,300.00 · Recommends: No · Originally posted by: Sally (Colorado)[/I][/SIZE]

[B]A year[/B]

I returned my first one at two weeks as I could tell the sides had no no support despite what I read on the website. They replaced the mattress and now at a year it's saggy, not nearly the support it had originally and the side you can roll right off. I have to say I feel like I was taken advantage of. For the price I am confidant I could have found better.

[B]Pros & Cons[/B]
[B]Pros:[/B] Comfort to start Environmentally friendly Price for what you supposed to be getting
[B]Cons:[/B] Poor construction Doesn't last The cost for what you get

[SIZE=2][I]Purchased: 06/15 · Paid: $1,000.00 · Recommends: No[/I][/SIZE]

[B]Fabulous Bed[/B]

The first bed i purchased was the middle one. I had some reservations as it was quite firm. After 29 days I called them and said that I needed to go with the plush bed, yes I was charged the $99.00 for the exchange, I am very happy with the bed. I have never bought a bed sight unseen, in fact I purchased a bed that cost $2,500.00 more than this bed and I came home and something about this bed that caught my eye, is that they will exchange or refund your money if you are not happy with this bed within 75 days. I am very happy with the bed that I now have. I have never slept this great in the last 4 years with my other mattress. Before I slept on the other bed I knew it wasn't right. They had someone come and look at the bed but they were not going to exchange or replace the mattress. As I expected it was awful to sleep on. I got a new bed after going through a number of surgeries due to a car accident. I had one more to go and I knew I was going to be in bed for a bit and I just wanted to be comfortable. Best choice ever, I came home from the hospital and a month later, I am sleeping like a log. If anyone has a reservation about this bed, I would suggest ordering the bed, you have 75 days to try it out or they will exchange or refund your money no questions asked. I am on the plush bed, I love it. What have you to lose? nothing as I stated before they will exchange the bed or refund your money no questions asked. I hope that you love the bed as much as I do...:) I love Saavta.

[SIZE=2][I]Recommends: Yes · Originally posted by: Judi (Arizona)[/I][/SIZE]

[B]Saatva Luxury Firm Mattress[/B]

Poor quality especially the box spring foundation. Mattress very uncomfortable, like sleeping on a bed of clay.Returned all. Don't know how they got all the good reviews as Consumer Reports didn't rate them very high. Customer Service very good

[SIZE=2][I]Purchased: June 2016 · Recommends: No · Originally posted by: CA (Woodsock, Ga)[/I][/SIZE]

[B]Best Sleep Ever[/B]

Having slept fairly comfortably on mid-priced/mid-quality mattresses (purchased from Sam's Club) for the past 20 years, my wife and I decided to finally take the plunge on a higher quality luxury mattress. Like so many other reviewers on this website, we visited several local luxury mattress stores and were not pleased with either the construction quality or the sales experience. So, we decided to check on-line to see what was available. And in all the research, Saatva kept coming up over and over again as one the highest rated mattress manufacturers in terms of comfort, customer service and manufacturing quality. After an afternoon of internet research, we took the plunge and ordered the 14.5 inch Luxury Firm king-sized mattress. As someone who has led an active athletic life-style, I have had 5 knee surgeries, serious spinal/neck injuries, and most recently I was recovering from shoulder surgery. Following the recovery from the shoulder surgery, I was unable to return to our old tired bed because it was so uncomfortable. I was so excited the day our Saatva mattress arrived. My wife and I couldn't wait to get the sheets on it and try it out. The next few night's sleep (and every night since then) have been a revelation. No longer do I toss and turn all night with all my various damaged and surgically repaired joints screaming at me. Sleeping on our new Saatva mattress is like sleeping on a cloud. You close your eyes and it feels like you are floating. The moment you stretch out, all the pressure points on all the old aching joints and injuries just disappear. My wife and I both sleep so well on this mattress, we don't even set an alarm any more. Lay down to sleep and then wake up 7 or 8 hours later more rested than you could ever imagine. It made me realize how badly I had actually been sleeping on our old tired mattress. The quality of this mattress and the entire buying experience couldn't have been any better. The Saatva mattress has literally changed my life. I have run out of superlatives so I will wrap it up by saying “Thanks Saatva!”

[B]Pros & Cons[/B]
[B]Pros:[/B] Most Comfortable Mattress Ever Very High Quality Construction Easy Buying Experience
[B]Cons:[/B] None.

[SIZE=2][I]Purchased: 04/01/2016 · Paid: $1,700.00 · Recommends: Yes · Originally posted by: Patrick Burrows (Cary, NC)[/I][/SIZE]

[B]LOVE MY MATTRESS![/B]

I have been trying to decide on a mattress for a long time, mine was terrible. Landed on Saatva (through a friend's recommendation). Our mattress came last week and we are absolutely in love with it. Started sleeping better the first night. It arrived on time but the movers accidentally put a hole in a wall in the house. I spoke to Saatva immediately, they advised me to get a quote for repairing the damage. When I submitted the quote for repair, they immediately refunds that to me as well as the shipping cost! Couldn't ask for better customer service. Highly recommend the mattress AND the people!

[B]Pros & Cons[/B]
[B]Pros:[/B] Of course the mattress. The prompt and friendly response fro the company

[SIZE=2][I]Purchased: May 2016 · Recommends: Yes · Originally posted by: Trish Quinn (Bowling Green, ky)[/I][/SIZE]

[B]Not what I'd hoped[/B]

I had high hopes for the Saatva, after looking in stores for a mattress and having no idea which one I liked best. I thought, this is simpler and it has great reviews. First, though the mattress is called firm, it is actually rather soft. It is comfortable, but I would have gotten a firmer one if I had known. It is misleading to label it as firm, since I wouldn't even call it medium. Second, the pillow top compressed very quickly, after about only 3 weeks. Third, the box spring is really badly made. It groaned and bounced around on the bed frame. I don't know exactly what the problem is, but I could be in the bathroom and hear whenever my husband rolled over, it was so loud. I called and had them replace it, thinking it was just this particular one, but the replacement is even worse. I finally went and bought another box spring. It's also not really less expensive than I would have paid in a store for what I wanted. So all around, a total mistake.

[B]Pros & Cons[/B]
[B]Pros:[/B] Moderately comfortable. Easy to order, and they were nice about exchanging the box spring.
[B]Cons:[/B] Price Stated firmness totally incorrect and misleading Noisy (faulty design) box spring Poor quality pillow top

[SIZE=2][I]Purchased: 05/15 · Recommends: No · Originally posted by: Jan Hollander (California)[/I][/SIZE]

[B]Made in the USA![/B]

I loved my old mattress but after 5 years it sagged in the middle and I was worried it wasn't suppporting my back the way it should. I always slept wonderfully in it. I do not sleep wonderfully in my SAATVA bed. It is firm and the padding on top is not ideal for me. In hindsight I would have ordered the most plush model but I have this one now and will need to invest in a nice memory foam topper in order to be comfortable. That's the risk you take when ordering online. I love that this mattress is made in the USA and has an Organic cotton cover. I am less than pleased with the manager/dispatcher who runs the delivery company. He called and left me a message that they would be in my area doing deliveries in a few days and could I take deliver from 10am-2pm on Thursday (this was a voicemail message) I called him back right away (and left a message) and said "no that time did not work for me can we work something else out." He never called me back, Thursday rolls around the delivery driver calls me and says "were going to be at your house shortly" "I said no I'm not home I already told your manager last week I couldn't make that time work". No one calls me back to reschedule, I call SAATVA explain the whole situation to the customer service gal. She told me she would get ahold of the delivery company and get back to me. She called me back that afternoon and said the delivery company would not be in my area for awhile and they would call and schedule with me. I hear nothing from delivery company. I call SAATVA and speak to a different customer service gentleman and he finally gets ahold of delivery comany who says they may or may not be in my area THE FOLLOWING MONDAY and the delivery company promised to call me and schedule. My mattress was finally delivered on the following Tuesday. The delivery guys themselves were great. I would have not in a million years have ordered this and paid for delivery if I had know I would be waiting that long for deliver and trying to deal with a unorganized low budget delivery company. SAATVA refunding my deliver fee which was great. I am thrilled with the good materials SAATVA uses and that they are in the USA. I am giving the delivery company one star because they stink. The bed as far as comfort goes is not great. I am a bit surprised that everyone is rating them 4-5stars.?

[B]Pros & Cons[/B]
[B]Pros:[/B] Organic cotton cover Made in USA No offgassing Simplicity of ordering online
[B]Cons:[/B] Comfort/lack of Not able to try before buying Delivery company Mattress dimentions are a tad big, it is VERY difficult to get my sheets on.

[SIZE=2][I]Purchased: 11-1-15 · Recommends: No · Originally posted by: Sarah Judd (Tulsa, Ok)[/I][/SIZE]

[B]Returned After 2 Days[/B]

The first thing I noticed was no edge support - I slid right off the side of the bed like I was sitting on a slide. Not to jump to conclusions, we decided to sleep on it and give it a chance. I noticed a strong chemical smell that grew worse over time. In fact, the entire house smelled like a hospital room by the next day. I sleep under a mountain of covers since I like to be toasty at night. I woke up during the night covered in sweat with the same amount of covers that worked great on my old mattress. My husband hated it for this fact alone - it doesn't breathe at all and he was overly hot throughout the night and could only sleep with a sheet. Returning this one to buy another mattress today! Also, when I called to return, the customer service rep offered to replace at no charge since the the chemical smell is a "manufacturer's defect" and yet they are still charging my $99 to return. I don't know how on earth this is the best reviewed mattress on google for 2015 - unless they pay them the most to say that!

[B]Pros & Cons[/B]
[B]Pros:[/B] Arrived promptly, back support is okay.
[B]Cons:[/B] Stench Heat - no breathing No edge support

[SIZE=2][I]Purchased: 01/21/2015 · Recommends: No · Originally posted by: Crystal Chaillou (Panama City Beach, Fl)[/I][/SIZE]

[B]Wonderful Bed[/B]

Bought this mattress and foundation in June 2015. Never had seen a Saatva, never laid on one, but ventured out and bought sight unseen. It wasn't a mistake. We love our bed. It sleeps so well and the company was a good company to work with. They coordinated the arrival of my new bed frame with the arrival of their mattress. There was a stain on it, and they removed $200 immediately from the purchase price. I was able to remove the stain with a little elbow grease. Loving our bed! Thank you Saatva!

[B]Pros & Cons[/B]
[B]Pros:[/B] Comfortable Build in America Excellent company to work with Firm but comfortable with a mattress pad on it Looks to be very durable
[B]Cons:[/B] You are supposed to rotate it every six months, quite heavy, will take some strong dudes to get it done, it does make a little indention where you sleep on your side, but not bad.

[SIZE=2][I]Purchased: 6/2015 · Recommends: Yes[/I][/SIZE]