Serta iComfort Revolution memory foam set - my experience

[slpngoc]

I just wanted to start another thread because there are some claims in the 'request for advice' thread that I have not found to be the case.

My iComfort Revolution is on the matching box spring, not adjustable base. I've tried the Revolution in 3 Sears stores for quite some time before purchasing. Mine feels virtually the same as all 3 in the stores.
The Revolution is not a 'firm' bed. Even Serta lists it as a Plush. It is a very plush bed with quite of bit of give in the top layers of memory foam.
There were some comments of a 'strong odor' coming from new iComforts. I can tell you for sure, there is no strong odor whatsoever from mine. I smelled the slightest whisp of smell from the mattress, I think. It's that faint. Less than two days after getting it, I cannot smell a thing from it.
As for 'sleeping hot' issues. I have slept 2 nights in the bed. I've been wearing shorts with sheet and comforter in the bed. The house is about 65 at night. I'm not too hot in the bed (edit - see below). It might be a little warmer than the S&F conventional I just had, but I do mean only a little.
Only time will tell about durability - whether or not the foam keeps its support, but so far, the support is fine.
There was a claim that iComfort had something to do with Sleep Innovations. Although it may use a similar foam to a Costco/Novaform/Sleep Innovations product, the iComfort law tag states the mattress is mfrd. by Serta in Moreno Valley, CA.

 

[slpngoc]

I was using a king size pillow as a body pillow and I had to ditch it during the night - I was getting too warm. Without it I didn't notice being too warm.

 

[slpngoc]

Oh boy. I woke up at 4am and noticed I was definitely too warm in the bed. This is unusual. Was using the same comforter and top sheet, and I never woke up to warm in the traditional Stearns and Foster mattress.
So, I kicked off the comforter, but it sucks only sleeping with a top sheet. Got up, took the protect-a-bed off. Not an issue, felt same without it. Opened window more. Later on took comforter off and put a light blanket on.
I ate too much ice cream (darn Ben & Jerry's) after 6pm last night. Could be part of the problem.
We're having cool weather too. Overcast every night since I got the bed 4 nights ago. What's going to happen when we have hot weather? No A/C here, and I wouldn't want to waster energy compensating for a too hot mattress anyway.
I'll keep going on it, but I'm skeptical now. No other issues, just too warm last night and also too warm using body pillow night before.

 

[tompa]

What's the room temp?

I just tried the iComfort Revolution & Insight for the 10th time. This time the store also had the Tempur-Pedic Rhapsody & Cloud Supreme so I could really compare. I have to say that I felt like I was in a hammock on both iComforts. I'm not a big guy either @ 130 lbs.

 

[slpngoc]

tompa wrote:

What's the room temp?
I just tried the iComfort Revolution & Insight for the 10th time. This time the store also had the Tempur-Pedic Rhapsody & Cloud Supreme so I could really compare. I have to say that I felt like I was in a hammock on both iComforts. I'm not a big guy either @ 130 lbs.
Room temp is pretty close to 65 F. We don't have A/C. I think most don't have it near the SF Bay. Bay is about 3 miles West of here.
Sorry about your experience.
I am 6'2" tall and about 195 lbs. I'm not having any neck or backaches after 5 nights on the Revolution. It's a plush mattress and I sink into it somewhat, but the support is there for me.
I always felt like the support was there on the Insight, but it is a little firmer, so I skipped it. Genius is most firm.
Keep in mind the Rhapsody is in Tempurpedic's HD line. Rhapsody feels quite a bit firmer and dense to me than a iComfort Revolution.
I thought the Cloud Luxe felt similar to a Revolution, but hard to remember as this hot brunette saleslady was talking to me the whole time I was trying the Cloud I recall the Cloud Supreme is somewhat firmer than Revolution.

 

[slpngoc]

I looked at some quilts yesterday at Sears and realized they are much thinner than my beefy comforter. So I slept with just a top sheet and thin blanket and was much better temp wise. I can still say the Revolution is a little warmer than a conventional. I hope it works out in hotter weather.
It's a pretty good mattress. It's as supportive as the Stearns and Foster I had and more pressure relieving too.
In the other thread someone mentioned a stinky Insight mattress when new. My Revolution sure was not stinky. I stuck my nose right up to it and didn't smell anything.

 

[slpngoc]

Argh! It is night 6. I'm sleeping with only a top sheet and a thin quilt, our house heater is off the whole night, it's about 56 F overnight and overcast outside (read: cool) ....
and I'm still simmering on the underside in this bed! Everything contacting the bed surface is too warm! Definitely not cool! And I don't feel refreshed this morning.
And to be clear, conventional beds never sleep too hot to me. The only time things are too hot is when we have a heat wave and the air temperature is too warm in the room to sleep. We don't have A/C and we don't need it.
I'm already looking at other beds. Not looking good for Revolution at this point. Sort of a shame because it is more pressure relieving than the S&F plush I exchanged for it. But if the warm thing keeps happening, I'll likely be going for a refund in a week.
So, I need to start looking for the next bed.
Argh!

 

[Hgiljr]

Slpngoc, thanks for you great review. I am currently in a dilema where I have a warranty reselect pending at my local Jcpenny. Now they mainly have Pillowtops and then the iComfort Revolution. I know not to go with a pillowtop and they really do not have decent non Pillowtops. Now today I was informed that the iComfort comes with a 120 days comfort guarantee and if not happy I get my money back and not be forced to reselect. Not sure on this, I would have to see this in writing first. Will see what to do. Thanks again

 

[slpngoc]

Well, the sleeping warmer has become less of an issue, but there is a bigger issue than will likely become a knockout factor ...
I can't breathe very well in this bed. It's 4 3/4" of memory foam - 2 3/4" of gel infused and 2" of 'Kool Komfort' memory foam. I'm sinking in too much. I weigh 195 lbs and 6'2" tall.

 

[slpngoc]

slpngoc wrote:
Well, the sleeping warmer has become less of an issue, but there is a bigger issue than will likely become a knockout factor ...
I can't breathe very well in this bed. I can only take shallow breaths. I sink pretty far into the bed, so my back is probably tweaked which makes it hard to breathe.
Only had it a week, so plenty of time to return it.

 

[slpngoc]

I'm a little confused about this mattress ....
This morning I was sleeping with my knees up (more fetal position) and the mattress felt pretty good. Enough support and breathing was decent. My back feels better this morning.
But last night I crawled into bed and stretched out on my side. Felt myself sinking down and thought, ah man, need to go to the couch.
So, I'm a little confused.
One good thing is this mattress is very pressure relieving. I can spend much more time on my right shoulder than my plush conventional mattress.
So, I just need to have another mattress picked out. Meanwhile I ought to give this Revolution more time. It's so different. I hope I'm figuring it out.

 

[slpngoc]

Sears has now come back and said that an exchange mattress is non-refundable. A few mattress sales associates and a customer serv. rep did say a mattress you get as an exchange would be refundable with their 15% fee. Obviously, they don't all know their policies.
Last time I'll buy a mattress from Sears.

 

[sleepswithcats]

Did you receive any paperwork explaining the warranty when you purchased the mattress? Do they have a written return policy somewhere online? Otherwise, it's your word against theirs.

 

[slpngoc]

sleepswithcats wrote:

Did you receive any paperwork explaining the warranty when you purchased the mattress? Do they have a written return policy somewhere online? Otherwise, it's your word against theirs.

When you purchase a first mattress from Sears, the back of sales receipt states mattresses and home electronics are given 30 days for refund or exchange. Stores have a sign stating 'Sears allows 1 time even exchange for another comfort level of your choice within 30 days'.
Both of these statements speak of what your options are for the first mattress, but they don't definitively say what the fate is for your 2nd mattress.
The correct way for it to be stated would be this -
Sears allows for a one-time exchange or refund* of your mattress within 30 days if you are not satisfied with your original purchase.
* Note a 15% restocking fee will apply to refunds.
--------------------------------------------------------
Sears policy for the 2nd mattress is implied and open to interpretation. The interpretation depends on who you talk to. Mulitple sales clerks told me an exchange mattress could be refunded. Coroporate and management say no.
I tried to negotiate a refund at even 30% restocking fee, but there were problems - I had done 3 mattress orders and cancellations prior to delivery (firm to icomfort to Plush to twin XL instead of twin). Manager saw that and denied a refund. The other store said it's been over 30 days since first mattress, even though I've had the 2nd one less than 2 weeks. I'm stuck with it. But now I understand pretty much any place allows only 1 exchange or refund of a whole mattress. Still the 30 day policy bites. It is too short. That's what you get for their everyday low prices ... and more limited selection.

 

[weewillywinky]

Sorry to read about these troubles. Maybe if you work exclusively with the salesmen who are telling you they will give you another exchange....Let us know how it turns out, please!

 

[slpngoc]

weewillywinky wrote:
"Sorry to read about these troubles. Maybe if you work exclusively with the salesmen who are telling you they will give you another exchange....Let us know how it turns out, please!"

They've already denied a refund on the exchange because the original mattress was purchased over 30 days ago.
This mattress is pressure relieving for sure, but I'm skeptical about spine support. My neck doesn't hurt, but when I turn my head, I can hear my neck is not totally smooth. Sure seems like my pillow is fine. My pillow is a Tempurpedic Symphony which I've used for 3 years with no problems. My head doesn't seem up to high. It seems like maybe my hips are sunk in a little too much.
Other thing is when I turn from my side, I can tell I'm warmer against the mattress than a conventional one. Not sweaty, just warmer than usual.
The other thing is memory foam has such a dead feel. No springiness.
Don't know who I talked to at SleepEZ, but he was kind and knowledgable. He said give it 30 days or more for sure, which I will do. If it's still bad after 30 days, I might to give SleepEZ a go as their prices are quite a bit less than Flobeds, Savvy Rest or our local Natural Mattress Store.

 

[weewillywinky]

slpngoc wrote:


Sorry to read about these troubles. Maybe if you work exclusively with the salesmen who are telling you they will give you another exchange....Let us know how it turns out, please!

They've already denied a refund on the exchange because the original mattress was purchased over 30 days ago.
This mattress is pressure relieving for sure, but I'm skeptical about spine support. My neck doesn't hurt, but when I turn my head, I can hear my neck is not totally smooth. Sure seems like my pillow is fine. My pillow is a Tempurpedic Symphony which I've used for 3 years with no problems. My head doesn't seem up to high. It seems like maybe my hips are sunk in a little too much.
Other thing is when I turn from my side, I can tell I'm warmer against the mattress than a conventional one. Not sweaty, just warmer than usual.
The other thing is memory foam has such a dead feel. No springiness.
Don't know who I talked to at SleepEZ, but he was kind and knowledgable. He said give it 30 days or more for sure, which I will do. If it's still bad after 30 days, I might to give SleepEZ a go as their prices are quite a bit less than Flobeds, Savvy Rest or our local Natural Mattress Store.

Well, I appreciate learning from your experience. Thank you for posting. You can probably sell it for close to what you paid if it's virtually brand-new. Someone else might really like it. Appreciate the heads up about Sears' exchange policy and selection, too.

 

[slpngoc]

weewillywinky wrote:



Well, I appreciate learning from your experience. Thank you for posting. You can probably sell it for close to what you paid if it's virtually brand-new. Someone else might really like it. Appreciate the heads up about Sears' exchange policy and selection, too.
Thank you for your encouragement. We can learn from each other and beat the mattress biz at their own game

 

[slpngoc]

Well, it has been 3 weeks since this Revolution bed arrived. It is not going well. The support is not enough. My lower back does not hurt, but my neck is stiffer and makes noise when I turn my head side to side. I've tried a few good pillows, but I doubt that is the problem.
When I sit on the Revolution bed, my butt sinks in quite a lot. If I put a pillow under my knees when laying on my back, the pillow sinks in somewhat. When I lay on my back, my butt sinks in a fair amount. My hips sink in quite a bit when laying on my side....
this bed is just tooo plush! Too soft. Sure, it's comfortable and easy on the joints, even after 8 hours in it, but it is too soft.
So, like I said in another post, be very careful picking out this mattress unless you can handle really soft mattresses. I would think this must be what a pillow top is like when it is already worn out. So, I got a 'worn out' new mattress.

 

[slpngoc]

I bought another Tempurpedic pillow, a Suprima to try with this Revolution mattress. The Suprima queen pillow is only 4" height which hopefully will work better with this ultra plush Revolution mattress. I had been using the Symphony pillow which is 5.5" high.
My upper back and neck have been a little out of whack with this mattress. If it doesn't work out soon, I'll have to buy another mattress or set.