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I have been quite happy with my latex mattress purchase, but we now are in the market for another one for a guest bedroom. Rather than simply going with the same seller of our first mattress, I have decided to look around a bit. Everyone speaks glowingly of flobeds, so I would be a fool to not consider them as a possible supplier for my purchase. I do have this problem though, and would like those who might know, to enlighten me. The sellers of these kit latex mattresses have different return polilcies. The policies range from no returns to flobeds most generous policy of allowing unlimited returns for 90 days. My problem is: When people return foam to flobeds (here is where I hope Eagle chimes in as he has exchanged at least 20 pieces), what happens to those pieces. Are they inspected, washed, treated with anything, donated to charity, shredded for pillows, or what? When a person makes a purchase from flobeds, can that person be certain that ALL of the merchandise is NEW. When I purchase underwear, I certainly am more confident knowing that Macy's doesn't accept returns on the stuff. Come on guys. Lets have a discussion. Philip |
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Since apparently this has become such an important issue I have done some additional investigating on the FloBeds website. I found this page on their website that should give some additional information on this issue. Look down toward the bottom of the page, the last paragraph that is marked with an *. http://flobeds.com/FirmnessExchange.htm
This message was modified Mar 18, 2010 by eagle2
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eagle2 wrote: Since apparently this has become such an important issue I have done some additional investigating on the FloBeds website. I found this page on their website that should give some additional information on this issue. Look down toward the bottom of the page, the last paragraph that is marked with an *. http://flobeds.com/FirmnessExchange.htm
I did do a core exchange for a vZone, and there was one piece on the zone that had unreadable black marker writing on it. It was also a completely different shade of color than the rest. Hubby did remarked about it looking used or old, but as it was an XF piece we didn't need anyway, I never gave it a second thought. I would have used it if needed, as it had no signs of dirt and no odor. The few imperfections it did have (other than the black marker), seemed completely normal for latex. I don't think FloBeds could maintain their reputation and word of mouth recommendations, yet alone the 7 year BBB award, if any of their pieces were unsanitary or in any way inferior. Just MHO, Natalie This message was modified Mar 18, 2010 by Natalia
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eagle2 wrote: Since apparently this has become such an important issue I have done some additional investigating on the FloBeds website. I found this page on their website that should give some additional information on this issue. Look down toward the bottom of the page, the last paragraph that is marked with an *. http://flobeds.com/FirmnessExchange.htm
Linda |
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Natalia wrote:
I did do a core exchange for a vZone, and there was one piece on the zone that had unreadable black marker writing on it. It was also a completely different shade of color than the rest. Hubby did remarked about it looking used or old, but as it was an XF piece we didn't need anyway, I never gave it a second thought. I would have used it if needed, as it had no signs of dirt and no odor. The few imperfections it did have (other than the black marker), seemed completely normal for latex. I don't think FloBeds could maintain their reputation and word of mouth recommendations, yet alone the 7 year BBB award, if any of their pieces were unsanitary or in any way inferior. Just MHO, Natalie Natalia, Just because you didn't need it didn't change the condition of the piece. Philip This message was modified Mar 19, 2010 by Philip
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Philip wrote:
Natalia, Just because you didn't need it didn't change the condition of the piece. Philip I also stated "I would have used it if needed, as it had no signs of dirt and no odor. The few imperfections it did have (other than the black marker), seemed completely normal for latex." Natalie |
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Natalia,
I will admit that my knowledge of latex is quite limited, but I am certain that pristine latex does not look "old" as YOUR husband observed. To me smell is not the only criteria for determining the condition of my bed. The point I was attempting to make was that flobeds clearly stated that they would never send a defective product. Although the piece in question is but a small part of that v-zone core, from your own description, an argument could be made as to whether it was defective. It really comes down to whether you have confidence in the internet company you are buying from. The Turners have quite a following on this forum. Apparently, they are both likeable and have convinced a multitude of you that their product is worth investing in.
Thanks to everyone who has contributed to this thread. Philip This message was modified Mar 19, 2010 by Philip
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