Latex returns
Mar 16, 2010 11:20 AM
Joined: Jul 14, 2008
Points: 64
I have been quite happy with my latex mattress purchase, but we now are in the market for another one for a guest bedroom.  Rather than simply going with the same seller of our first mattress, I have decided to look around a bit. 

Everyone speaks glowingly of flobeds, so I would be a fool to not consider them as a possible supplier for my purchase. 

I do have this problem though, and would like those who might know, to enlighten me. 

The sellers of these kit latex mattresses have different return polilcies.  The policies range from no returns to flobeds most generous policy of allowing unlimited returns for 90 days. 

My problem is:  When people return foam to flobeds (here is where I hope Eagle chimes in as he has exchanged at least 20 pieces), what happens to those pieces.  Are they inspected, washed, treated with anything, donated to charity, shredded for pillows, or what?  When a person makes a purchase from flobeds, can that person be certain that ALL of the merchandise is NEW. 

When I purchase underwear, I certainly am more confident knowing that Macy's doesn't accept returns on the stuff. 

Come on guys.  Lets have a discussion. 

Philip 

Re: Latex returns
Reply #6 Mar 17, 2010 4:30 PM
Joined: May 3, 2008
Points: 827
I have to say for us germafobs we just can't get past this......
Re: Latex returns
Reply #7 Mar 17, 2010 6:39 PM
Joined: Aug 31, 2007
Points: 404
Germs, schmerms...what about bed bugs?

Diane

Re: Latex returns
Reply #8 Mar 17, 2010 11:07 PM
Joined: Jan 31, 2010
Points: 54
Can bed bugs live in latex?
Re: Latex returns
Reply #9 Mar 18, 2010 12:03 AM
Joined: Aug 31, 2007
Points: 793
I did a search just now since I never had bed bugs before and I did a lot of Latex core exchanges due to the fact I am petite in size and weight so the FloBed Advisor and Dave both thought I should go softer despite liking and needing a firmer bed.  We are all so different that is why I feel everyone should go firmer than they think they will want a bed to bed if they like firm beds.

http://bedzine.com/blog/bed-news/bed-bugs-on-the-rise-hypoallergenic-mattresses-the-way-forward/

 

Re: Latex returns
Reply #10 Mar 18, 2010 12:04 AM
Joined: Aug 31, 2007
Points: 404
I think bedbugs can live anywhere, on/in anything.  I've read people have brought them home in used books from the flea (ooh, bad pun) market!  I personally have come across them twice in hotels, once in a not-so-nice small inn, and once in a large, reputable 5-star hotel.  Given that they go into a dormant state if no "meals|" are available, I don't see why they couldn't survive in latex.  Just a thought...

Diane

Re: Latex returns
Reply #11 Mar 18, 2010 4:07 AM
Joined: Jan 10, 2010
Points: 42
Lynn2006 wrote:

The latex cores are inside a zippered cover and are not slept on directly by the person returning them and by the person receiving them.  I am a person that is very careful of germs. I was very comfortable with the exchanges I received except for one latex core that I felt was a tiny bit too long.  Dave at FloBeds exchanged it for me with no shipping cost.  Don't forget your topper (which is not an exchange) sits on top of the latex cores that were never slept directly on and they are in a zippered mattress cover. 

Lynn makes a good point - the topmost layer is the convolute, which is not exchanged.  Which is itself under a thick padded wool cover.  You have to go down a ways to hit the cores.  Personally I'm comfortable with it; I can't think of any reason for concern from a hygeine perspective.

Linda

 

Re: Latex returns
Reply #12 Mar 18, 2010 6:17 PM
Joined: Aug 17, 2009
Points: 542
Since apparently this has become such an important issue I have done some additional investigating on the FloBeds website.

I found this page on their website that should give some additional information on this issue. Look down toward the bottom of the page, the last paragraph that is marked with an *.

http://flobeds.com/FirmnessExchange.htm

 

This message was modified Mar 18, 2010 by eagle2
Re: Latex returns
Reply #13 Mar 18, 2010 6:57 PM
Joined: Jan 18, 2010
Points: 143
eagle2 wrote:

Since apparently this has become such an important issue I have done some additional investigating on the FloBeds website.

I found this page on their website that should give some additional information on this issue. Look down toward the bottom of the page, the last paragraph that is marked with an *.

http://flobeds.com/FirmnessExchange.htm

 


"*For firmness adjustments we may use a core that has been used in a firmness exchange and thoroughly inspected, vacuumed and finally... UV Sanitized. We will never send a damaged core. If you prefer, we offer new cores for firmness exchange when requested at an exchange cost of $50."

I did do a core exchange for a vZone, and there was one piece on the zone that had unreadable black marker writing on it. It was also a completely different shade of color than the rest. Hubby did remarked about it looking used or old, but as it was an XF piece we didn't need anyway, I never gave it a second thought.

I would have used it if needed, as it had no signs of dirt and no odor. The few imperfections it did have (other than the black marker), seemed completely normal for latex.

I don't think FloBeds could maintain their reputation and word of mouth recommendations, yet alone the 7 year BBB award, if any of their pieces were unsanitary or in any way inferior.

Just MHO,

Natalie

This message was modified Mar 18, 2010 by Natalia
Re: Latex returns
Reply #14 Mar 19, 2010 2:44 AM
Joined: Jan 10, 2010
Points: 42
eagle2 wrote:

Since apparently this has become such an important issue I have done some additional investigating on the FloBeds website.

I found this page on their website that should give some additional information on this issue. Look down toward the bottom of the page, the last paragraph that is marked with an *.

http://flobeds.com/FirmnessExchange.htm

 


That should be enough to satisfy any objection.

Linda

Re: Latex returns
Reply #15 Mar 19, 2010 10:32 AM
Joined: Jul 14, 2008
Points: 64
Natalia wrote:

 

 

 


"*For firmness adjustments we may use a core that has been used in a firmness exchange and thoroughly inspected, vacuumed and finally... UV Sanitized. We will never send a damaged core. If you prefer, we offer new cores for firmness exchange when requested at an exchange cost of $50."

I did do a core exchange for a vZone, and there was one piece on the zone that had unreadable black marker writing on it. It was also a completely different shade of color than the rest. Hubby did remarked about it looking used or old, but as it was an XF piece we didn't need anyway, I never gave it a second thought.

I would have used it if needed, as it had no signs of dirt and no odor. The few imperfections it did have (other than the black marker), seemed completely normal for latex.

I don't think FloBeds could maintain their reputation and word of mouth recommendations, yet alone the 7 year BBB award, if any of their pieces were unsanitary or in any way inferior.

Just MHO,

Natalie

Natalia, 

Just because you didn't need it didn't change the condition of the piece. 

Philip

 

This message was modified Mar 19, 2010 by Philip